PRODUCTION SUPPORT ENGINEER – FOLLOW-THE-SUN MODEL (ON-SITE)

PRODUCTION SUPPORT ENGINEER – FOLLOW-THE-SUN MODEL (ON-SITE)

Join to apply for the PRODUCTION SUPPORT ENGINEER – FOLLOW-THE-SUN MODEL (ON-SITE) role at i
TRecruiter.

Location: Lisbon, Portugal – On-site (Hybrid support model may apply). Candidates must already live in Portugal. Language requirements: Fluency in English and French.

Experience: 2-6 years in IT development or application support.

About the Role

You will join a global support team within GM IT APS Regulatory, working in a Follow‑the‑Sun support model to ensure high availability and reliability of production environments. Collaboration across regions and rapid incident response will be key to success in this role.

Key Responsibilities

• Proactively monitor and enhance performance & availability across production systems (application, middleware, DB layers)
• Provide escalation coverage in Follow‑the‑Sun model
• Manage capacity and performance of production applications
• Customize and enhance production tools (monitoring, batch scheduling, automation, deployment)
• Work closely with cross‑functional teams to resolve incidents and restore services quickly
• Drive operational excellence by proposing performance and capacity improvements

Technical Requirements

• Hands‑on experience supporting Windows & Linux/Unix environments
• Solid knowledge of IIS, . NET, WCF
• Web
  Logic Application Server, Apache, Tomcat, Java EE
• Monitoring / scheduling tools experience (Geneos, Introscope, Dynatrace, Autosys, Dollar Universe)
• Strong scripting skills (Python, Perl, Shell, SQL)
• Good understanding of ITIL processes (incident, change, release management)
• Database knowledge: SQL Server & Oracle

Soft Skills

• Strong analytical and problem‑solving mindset
• Excellent communication and teamwork skills
• Client‑focused and proactive attitude
• High interest in technology and continuous learning

Language

• English: Fluent (mandatory)

Important

Please ensure your CV clearly includes production support experience, Windows & Linux/Unix admin experience, scripting languages, and monitoring/scheduling tools exposure.

To be considered, your CV must list all mandatory technical skills and production support experience.

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TRecruiter by 2x.