Production Support Engineer – Follow-The-Sun Model

Production Support Engineer – Follow-The-Sun Model
Lisboa
Lisboa, Lisboa, Portugal

PRODUCTION SUPPORT ENGINEER – FOLLOW-THE-SUN MODEL (ON-SITE LISBON)

Portuguese company hires for
- site position

Working Model: Lisbon, Portugal - On-site / Hybrid support model may apply depending on team schedule

Candidates must already live in Portugal

Language Requirements: Fluent English and French

Experience Levels: 2-6 years of experience in IT development or application support

Instructions: Please send your CVs in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success

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About The Role

You will join a global support team within GM IT APS Regulatory, working in a Follow-the-Sun support model to ensure high availability and reliability of production environments. Collaboration across regions and rapid incident response will be key to success in this role.

Key Responsibilities

• Proactively monitor and enhance performance & availability across production systems (application, middleware, DB layers)
• Provide escalation coverage in Follow-the-Sun model
• Manage capacity and performance of production applications
• Customize and enhance production tools (monitoring, batch scheduling, automation, deployment)
• Work closely with
  - functional teams to resolve incidents and restore services quickly
• Drive operational excellence by proposing performance and capacity improvements

Technical Requirements

• Hands-on experience supporting Windows & Linux/Unix environments
• Solid knowledge of:
• IIS, . NET, WCF
• Web
  Logic Application Server, Apache, Tomcat, Java EE
• Monitoring / scheduling tools experience (preferably one or more):
• Geneos, Introscope, Dynatrace, Autosys, Dollar Universe
• Strong scripting skills (Python, Perl, Shell, SQL)
• Good understanding of ITIL processes (incident, change, release management)
• Database knowledge: SQL Server & Oracle

Soft Skills

• Strong analytical and
  - solving mindset
• Excellent communication and teamwork skills
• Client-focused and proactive attitude
• High interest in technology and continuous learning

Language

• English: Fluent (mandatory)

Important

Please Ensure Your CV Clearly Includes

• Production support experience
• Windows & Linux/Unix admin experience
• Scripting languages
• Monitoring / Scheduling tools exposure

Keywords

• Production Support
• Follow the Sun
• Windows / Linux / Unix
• . NET / Java EE
• Web
  Logic / Tomcat / Apache
• Geneos / Dynatrace / Autosys
• SQL / Oracle / Shell / Python
• ITIL / Incident & Release Management

Important: To be considered, your CV must clearly list all mandatory technical skills and production support experience.