Production Support Engineer Lead (Open Systems)

Production Support Engineer Lead (Open Systems)
Lisboa
Lisboa, Lisboa, Portugal

About KLx

KLx is the Portuguese subsidiary of Crédit Agricole S. A. , a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines. Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.

About Responsibilities

At KLx, you’ll join our IT Ops services unit supporting part of the infrastructure perimeter for our partner, Crédit Agricole Group Infrastructure Platform (CA-GIP). Working in a cluster model, the team collaborates closely with KLx’s software development squads to ensure smooth integration and operational readiness.

We’re looking for a IT Production Support Engineer Lead to maintain the stability and readiness of our Open Systems in RUN mode. This role includes Level 2 support and close coordination with technical and application teams to uphold performance, reliability, and compliance across production environments.

Operational Readiness & Maintenance (MCO)

• Ensure exploitability of solutions in RUN OPEN environments
• Maintain CMDB records and technical documentation
• Manage obsolescence and vulnerability tracking

Scheduling & Supervision

• Define, plan, and execute batch jobs using Control-M
• Monitor
  - time processing and job execution
• Respond to incidents (abends, dependency issues, SLA breaches)

Daily Operations

• Launch and monitor production jobs in Open Systems and Control-M
• Perform incident recovery and job restarts
• Manage system resources (disk space, queues, catalogs, etc. )
• Oversee file transfers and resolve related incidents

Support & Continuous Improvement

• Provide technical support to application teams
• Optimize batch chains and reduce processing times
• Participate in production deployments and change management
• Execute planned and
  - hoc interventions (outside business hours)

Documentation & Reporting

• Draft and maintain operational procedures and runbooks
• Keep documentation up to date
• Produce reports on job performance and system availability

Collaboration & Integration

• Support solution delivery in coordination with CP/Scrum
  Ops
• Act as a technical integrator, ensuring alignment with Dev
  Ops practices (automation, security, observability)

Team Leadership

• Facilitate clear communication within the KLx team and with internal CA-GIP stakeholders
• Ensure timely escalation of key issues and promote skill development across the team

About You

• Bachelor or Master’s degree in Computer Science, Information Systems, Software Engineering, Network & Systems Administration, IT Infrastructure Management, or Telecommunications (with a focus on systems and operations) is strongly preferred for this role.
• Solid technical expertise in IT operations, particularly within complex and
  - stakes environments
• Skilled in Unix/Linux, Windows terminal and shell scripting
• Experience with Tomcat, Apache, and Java deployments (WAR, EAR, JAR)
• Familiar with Control-M and CFT/Connect:Direct for file transfers
• Good knowledge of Cloud solutions (AWS, GCP)
• Comfortable with Kubernetes and Argo
  CD incident analysis
• Proficient in Dynatrace, Service
  Now, and ITSM practices
• Strong troubleshooting, reporting, and communication skills
• Fluent in English;
  
  French is a good plus

What We Offer

• Competitive Salary + Bonuses + Flex Benefits + Health Insurance,
• Hybrid working model, allowing you to combine onsite and offsite work,
• Open Space with a lovely location next to Tagus River, 5 minutes’ walk from Metro and Train Station, 15 minutes’ drive from Humberto Delgado’s airport,
• Canteen facilities (Breakfast + Lunch),
• Parking upon request (option to charge electrical cars),
• Free coffee, hot chocolate, fruits,
• Training (Hard and Soft Skills),
• International environment with more than 15 nationalities,
• A people oriented and friendly working environment.