Professional Customer Experience Specialist Lisboa

Professional Customer Experience Specialist
Lisboa
Lisboa, Lisboa, Portugal

Are you looking for a new challenge that will help you grow professionally?

We're a global technology and services leader with a presence in over 70 countries.

We offer integrated solutions to
- known brands, helping them improve their businesses and achieve operational excellence.

As a Customer Service Representative, you will play a key role in ensuring
- quality performance across all operations.

You will be responsible for meeting performance goals and fulfilling client expectations related to quality, efficiency, and customer journey improvement.

Career growth and personal development are at the heart of our company culture.

We provide all the training,
- edge technologies, and ongoing support you need to succeed.

About 80% of our managers and leaders have been promoted from within, which is why we offer a range of FREE Learning and Leadership Development programs designed to help you reach your full potential.

As a Customer Service Representative, your responsibilities will include:

• Managing supplier invoices in our internal system
• Providing guidance to suppliers on
  - related matters
• Responding to supplier inquiries via phone calls, emails, or other communication channels
• Evaluating situations that require escalation and taking necessary action
• Facilitating communication between suppliers and clients when needed

To excel in this role, you should possess:

• A high level of proficiency in Polish and fluent English (C2 - written and oral)
• Strong analytical and
  - solving skills
• Proficiency in Excel and effective communication skills
• The ability to work autonomously and ensure
  -
  - end delivery of cases
• Responsibility, flexibility, dynamism, and resilience

We strive to match candidates with the right job, even if they don't check every box.

In this role, we offer benefits that cater to your unique needs:

• Full-time employment with indefinite contracts
• Competitive salary and
  - based bonuses
• A central location in Lisbon, Portugal
• Bring-a-friend referral bonus opportunities
• Paid training on the company and project you'll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of yourself.

We're an
- opportunity employer committed to creating a diverse and inclusive work environment.