Professional Services Principal Specialist - Airports Operations

Professional Services Principal Specialist - Airports Operations

Job Title

Summary Of The Role

Amadeus Airports Operations business line delivers solutions to all leaders across the airport ecosystem—including airports, airlines, ground handlers, border control, and more. Within the newly created Airports Operations Market Product Marketing Management team in the Professional Services unit, you’ll help define and carry out the Airport Operations Professional Services strategy for one or more verticals, supporting the Travel Unit Services’ ambitious growth goals.

In this role you’ll

Define The Air
Ops Professional Services Catalogue

• Identifying, creating, and developing a portfolio based on customer needs, market opportunities, and Air
  Ops strengths.
• Collaborate with Product Marketing to integrate Professional Services into Air
  Ops solutions and commercial packages, ensuring clear service benefits and consistent pricing.
• Contribute to the
  - term profit and loss (P&L) of Air
  Ops services, aligned with Travel Unit revenue and margin guidelines.
• Identify and engage relevant internal or external partners to build a complete
  -
  - end services offering.

Drive The Air
Ops Professional Services Execution

• Collaborate with Air
  Ops Go-to-market (GTM) team to integrate Services in Air
  Ops GTM plans, including customer pipeline management.
• Manage & evaluate services customer demands, including opportunity sizing, cost sizing.
• Collaborate with Services engineering teams, esp. to ensure the right capacities are allocated.
• Monitor delivery against budget/financial targets, with support from business performance & finance teams.

About The Ideal Candidate

• Minimum 3 - 5 years of experience in professional services, business development, consulting, or service delivery—ideally in travel or IT.
• Experience working with Airlines or Airports is helpful.
• Demonstrated ability to develop and implement service portfolios or commercial strategies across regions and customer segments.
• Strong communication, presentation, and collaboration skills for engaging diverse internal and external stakeholders.
• Effective
  - solving skills and a
  - oriented mindset, using data and insights to guide decisions.
• Fluent English verbal and written communication skills.

What We Can Offer You

• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through
  -
  - job training, formal learning activities, and
  -
  - day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape
  - lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Join us and take your career to the next level while making a significant impact on product development and user experience!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.