Program Coordinator Porto

Program Coordinator
Porto
Porto, Porto District, Portugal

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Who We Are
Jolera offers MSPs & IT solution providers
- generation managed services, enabling them to create
- class experiences for their clients. Your clients receive
- winning solutions built on over 20 years of experience servicing businesses worldwide.

We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

Who You Are
We are looking for a Program Coordinator to join our revenue team assisting our North American team based from Portugal.

What You Will Do
• Relationship management:
• Attend and or manage quarterly customer temperature calls
• Take on primary responsibility for smaller customers as determined by your manager
• Keep clients informed on new marketing initiatives
• Manage customer escalations and follow up – escalate internally where necessary and ensure issues are handled and client is happy
• Represent the Rev team on Onboarding kickoff calls when others cannot attend, apprise team of what is happening/issues
• Monthly billing coordination (assist Jolera finance and clients billing coordinator)
• Change Request’s and Delivery Acceptance Form’s – create these and follow up,
• Look to continuously Improve current processes
• From time to time, assist the clients VP channel and the clients assigned SA as needed with
• Manage CRM entries as needed
• Update client Pipeline on a regular basis – converse with internal team and client account managers to get current updates.
• Roll performance: Expected to proactively use
- learning and internal connections to continuously acquire IT specific knowledge and learn industry nuances.

Qualifications
• 2+ years of work experience in
- facing roles in either sales or IT operations
• Confident knowledge of technology services sales and general negotiating principles
• Understands IT broadly enough to have an insightful conversation and earning a position as a trusted advisor.
• Excellent communication, and presentation skills
• High-touch customer skills related to urgency and managing/exceeding expectations.
• Dynamic enough to build relationships and communicate effectively with senior and
- level managers
• Strong organization and
- management skills.
• Knows when to say “no” or “help”.
• Is sufficiently resourceful and able to track multiple moving targets with shifting priorities.
• Fluent in English

Nice to haves:
• Professional experience working within an IT organization
• Academic background in business administration, IT, sales or marketing
• Outsourced IT Sales or Account management experience
• Familiarity with IT operations in an MSP or larger IT department
• Role Progression: Program Manager

What We Offer
• Competitive compensation package
• Competitive benefits package
• Company Perks
• Company events, recognitions, and celebrations
• Career development and growth opportunities