Program Manager – It Stability & Resilience

Program Manager – It Stability & Resilience
Lisboa
Lisboa, Lisboa, Portugal

Program Manager – IT Stability & Resilience

We are looking for a Program Manager – IT Stability & Resilience to join our Inetum Team and be part of a work culture focused on innovation!

Location: Lisbon or Porto

Main Tasks:

• Define and manage the global IT Stability & Resilience Program roadmap, ensuring alignment with GBM/CTO strategy and Production Excellence objectives.
• Establish a governance model to track, prioritize, and report initiatives across all APS domains, chairing Steering Committees and ensuring stakeholder alignment and transparent reporting.
• Lead stability and resilience initiatives focused on incident reduction, problem management, capacity and performance improvements, and monitoring enhancements.
• Coordinate implementation of frameworks such as SRE, ITIL4, Fin
  Ops, and Service Quality Index across production environments.
• Partner with engineering and Dev
  Ops teams to reinforce observability, monitoring, and automation using tools such as Dynatrace, Ansible, Service
  Now, Elastic.
• Define and track key KPIs/OKRs related to stability (MTTR, MTTD, SLA adherence, recurring incident reduction).
• Develop
  - driven dashboards and reporting tools to provide continuous visibility into stability performance.
• Coordinate
  - incident reviews and ensure systemic remediation activities are fully completed.
• Act as the central point of contact for the Stability Program, communicating progress, risks, and business value to senior management.
• Ensure all initiatives comply with IT risk, cybersecurity, regulatory, and audit frameworks (SOX, PCI-DSS, GDPR).
• Lead proactive risk assessments and stability control reviews to ensure compliance.
• Support APS managers and engineers through training, workshops, and knowledge sharing, promoting adoption of new tools and processes.
• Drive change management activities and encourage collaboration and innovation across global teams.

Profile:

• Master’s degree in Information Technology, Engineering, or related field.
• Minimum 8 years of experience in IT Production/Application Support, including 3+ years in program or project management.
• Strong understanding of IT Production and Application Support environments.
• Knowledge of ITIL v4, SRE, Dev
  Ops, Fin
  Ops, and Incident/Problem/Change Management processes.
• Hands-on experience with monitoring, observability, and automation tools such as Dynatrace, Service
  Now, Ansible, Grafana, ELK.
• Familiarity with cloud and hybrid infrastructures (AWS, Azure, Kubernetes, RHEL migrations).
• Preferred certifications: ITIL v4, PMP/PRINCE2, SRE Foundation, Fin
  Ops Certified Practitioner.
• Fluency in English is mandatory;
  
  Frenchis a plus.

Additional Information:

• Hybrid work regime – office in Lisbon or Porto.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.

? Send your CV & join our team!