Program Manager (IT Stability & Resilience)

Program Manager (IT Stability & Resilience)
Lisboa
Lisboa, Lisboa, Portugal

Program Manager – IT Stability & Resilience (Application Support Division)

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At Axians, we value talent, not labels. We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination.

THE ROLE

YOUR DAY TO DAY

• Define and manage the global IT Stability Program roadmap, ensuring alignment with the GBM/CTO strategy and Production Excellence goals;
• Establish a governance model for tracking, prioritizing, and reporting initiatives across all APS domains (Markets, Securities, MFS, etc. );
• Chair Steering Committees, ensuring stakeholder alignment, timely decisions, and transparent reporting to senior management;
• Drive initiatives focused on incident reduction, problem management, capacity, performance, and monitoring improvement;
• Coordinate implementation of stability frameworks (SRE, ITIL4, Fin
  Ops, Service Quality Index) across production environments;
• Partner with engineering and Dev
  Ops teams to strengthen observability, monitoring, and automation (e. g. , Dynatrace, Ansible, Service
  Now, Elastic);
• Define and track stability KPIs and OKRs, such as MTTR, MTTD, SLA adherence, and recurring incident reduction targets;
• Implement data‑driven dashboards and reporting tools for continuous visibility of stability performance and trend analysis;
• Coordinate post‑incident reviews and ensure systemic remediation is tracked to completion;
• Infrastructure optimization;
• Act as the single point of contact for the Stability Program across IT Production, Business Lines, and central governance;
• Communicate progress, risks, and value delivered to executives, highlighting transformation impact and ROI;
• Promote a culture of accountability, continuous improvement, and collaboration across support and project teams;
• Ensure all production stability initiatives are aligned with IT risk management, cybersecurity, regulatory, and audit frameworks (e. g. , SOX, PCI‑DSS, GDPR);
• Lead proactive risk assessments and stability control reviews, ensuring compliance with internal standards and audit recommendations;
• Support APS managers and engineers in adopting best practices through training, workshops, and knowledge sharing;
• Lead change management activities to ensure adoption of new tools, processes, and behaviors;
• Promote cross‑team collaboration and encourage innovation in stability improvement methods.

What We're Looking For

• Master’s degree in information technology, Engineering, or related field;
• 8+ years in IT Production/Application Support, with 3+ years in program or project management roles;
• Certifications (preferred): ITIL v4, PMP / PRINCE2, SRE Foundation, or Fin
  Ops Certified Practitioner;
• Strong understanding of Application Support / IT Production environments;
• Knowledge of ITIL v4, SRE, Dev
  Ops, Fin
  Ops, and Incident/Problem/Change Management processes;
• Experience with monitoring, observability, and automation tools (e. g. , Dynatrace, Service
  Now, Ansible, Grafana, ELK);
• Familiarity with cloud and hybrid infrastructures (AWS, Azure, Kubernetes, RHEL migrations);
• Fluency in English (written and spoken), proficiency in French is a plus.

What You Can Expect From Us

Stable professional career – Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement – You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

Work Life Balance – By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, Evolving Compensation – When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

If you think this position is the right fit for you and you have the #Tech
Talent we are looking for, send us your resume, preferably in English and in Europass format, to with the subject “PM/TP/DB”.

Referrals increase your chances of interviewing at Axians Portugal by 2x.

Learn more about Axians.