Program Support Team Leader Porto

Program Support Team Leader
Porto
Porto, Porto District, Portugal

Job Purpose:

To ensure quality continuous support of Autodesk Learning Partner programs and maintain and improve all administration aspects of programs.

Responsibilities:

• Lead a team of 3 members managing a global program.
• Provide
  - line support for the program within a 3-day KPI.
• Manage escalations to resolution.
• Generate and distribute renewal processes from the central team, including:
• Initial Quotation Mail Out
• Renewal Chaser 1
• Renewal Chaser 2
• Termination Notification Processes
• Copy in Local PSM and Champions where appropriate
• Process new applications through to onboarding after passing PSM.
• Create and maintain global reporting requirements.
• Coordinate with PSM and Support Team members to ensure quality service at all times.
• Escalate issues to PSM and others, managing issues to resolution.

Knowledge, Skills, and Experience:

• Experience working with partners.
• Ability to analyze and resolve complex issues promptly.
• Work constructively under pressure with high workloads and deadlines.
• Willingness to embrace change.
• Excellent written communication skills at all business levels.
• Ability to work independently with minimal supervision.
• Strong organizational and time management skills, driving tasks to completion.
• Relationship building internally and with customers.

Key Skills

What’s In It For You?

• Elective Benefits tailored to your country to best accommodate your lifestyle.
• Career growth through formal leadership and professional development programs, and
  - demand courses.
• Enhance your personal
  - being via seminars, events, and our Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: Valuing every voice through inclusive education, peer conversations, and growth opportunities.
• Network with colleagues through our onboarding program within your first 30 days.
• Participate in internal communities, volunteering, and social/environmental initiatives.

Note: Don’t meet every requirement? Apply anyway. We’re proud to promote diversity and inclusion. If you’re excited about this role and believe you’re a good fit, we encourage you to apply. You might be the perfect match!