Program Support Team Leader
Job Purpose:
To ensure quality continuous support of Autodesk Learning Partner programs and maintain and improve all administration aspects of programs.
Responsibilities:
- Lead a team of 3 members managing a global program.
- Provide
- line support for the program within a 3-day KPI. - Manage escalations to resolution.
- Generate and distribute renewal processes from the central team, including:
- Initial Quotation Mail Out
- Renewal Chaser 1
- Renewal Chaser 2
- Termination Notification Processes
- Copy in Local PSM and Champions where appropriate
- Process new applications through to onboarding after passing PSM.
- Create and maintain global reporting requirements.
- Coordinate with PSM and Support Team members to ensure quality service at all times.
- Escalate issues to PSM and others, managing issues to resolution.
Knowledge, Skills, and Experience:
- Experience working with partners.
- Ability to analyze and resolve complex issues promptly.
- Work constructively under pressure with high workloads and deadlines.
- Willingness to embrace change.
- Excellent written communication skills at all business levels.
- Ability to work independently with minimal supervision.
- Strong organizational and time management skills, driving tasks to completion.
- Relationship building internally and with customers.
Key Skills
What’s In It For You?
- Elective Benefits tailored to your country to best accommodate your lifestyle.
- Career growth through formal leadership and professional development programs, and
- demand courses. - Enhance your personal
- being via seminars, events, and our Life Empowerment Assistance Program. - Diversity, Equity & Inclusion: Valuing every voice through inclusive education, peer conversations, and growth opportunities.
- Network with colleagues through our onboarding program within your first 30 days.
- Participate in internal communities, volunteering, and social/environmental initiatives.
Note: Don’t meet every requirement? Apply anyway. We’re proud to promote diversity and inclusion. If you’re excited about this role and believe you’re a good fit, we encourage you to apply. You might be the perfect match!
#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: Phiture Localização: Porto
Porto, Porto District, PortugalPublicado: 9. 7. 2025
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