Project & Delivery Specialist Oeiras

Location

Location: Oeiras, Portugal (Hybrid)

Overview

Job Description – Project & Delivery Specialist, DME

IQVIA Direct Medical Engagement team focuses on supporting our life sciences’ clients with the omnichannel dissemination of medical, safety and promotional materials to healthcare professionals. The IQVIA DME team is a
- knit group of sales and delivery specialists, working collaboratively with a wide global sales and delivery network.

Job Overview

The successful applicant will be responsible for delivering DME projects across the four pillars of our group: Safety and Risk, Promotional, Medical, and Data Privacy and consent.

• Safety and Risk
• Promotional
• Medical
• Data Privacy and consent

The consultant’s role is twofold:

• Together with the sales specialist the consultant is responsible for the definition of the project scope in accordance with the client’s requirements and provide a quote for project execution.
• Execute the dissemination campaign, liaising with vendors (printers, publishers, etc. ).

Responsibilities

• Ensures the contract fulfilment to specifications of basic and routine reports for defined customers.
• Reviews client data requirements with the appropriate internal resource to ensure that deliverables meet the customer’s specifications, including timeliness and quality.
• Researches, analyses and responds to client inquiries that are routine in nature (e. g. identifying the audience number using IQVIA proprietary HCP database, informing on channel availability).
• Liaise with other IQVIA teams and
  - party vendors for both quote definition and project execution.
• Act as a central point of contact for the client and coordinate all aspects of the project delivery: liaising with third party vendors, coordinating the various aspects of the projects (dissemination sequence,
  - mix, etc. ).

Project Management

• Manages all aspects of the project delivery, from
  - off to project final steps, following project management best practices (project plan, change log, minutes of meetings, issue & risk log, update report) and SOPs.
• Manages a wide range of projects, from simple
  - channel execution to
  - channel and
  - wave campaigns.
• Liaise with vendors/partners to ensure timely project execution and understand
  - specific requirements and timelines.
• Involve vendors in client discussions only as required – most communications should be between IQVIA and the client.
• Manage client expectations and deliver business services, products, and solutions.

Client Interaction

• Responsible for client communications around project delivery –
  -
  - day client contact and regular project updates (frequency agreed with the client).
• Provide client notifications and updates on marketing projects.

Business Development

• Provide support to the Marketing Service Sales Team to prepare quotes: liaise with vendors to obtain quotes and provide consolidated pricing to the sales team (final margins and pricing are the responsibility of the Sales Specialist).
• When needed, attend client business development meetings to provide input and expertise.

Compliance

• Follow agreed processes and ways of working to ensure consistency of execution across the team, including project delivery processes and SOPs, PSA, and timely completion of mandatory training.

Skills

• Strong project management skills, with the ability to manage multiple projects at the same time.
• Ability to communicate effectively with various levels in the organization (written and oral) - both with clients and internally.
• Demonstrate strong customer service skills.
• Demonstrate problem solving and analytical skills.
• Curiosity and appetite to learn.
• Proficient in MS Office suite of applications.
• An understanding of digital communication and customer engagement strategies is a plus.

Qualifications

• Bachelor’s Degree Required
• Two (2) years related work experience Required
• Pharmaceutical experience Preferred

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at iqvia. jobs.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.