Project & Solution Lead

Project & Solution Lead
Viseu
Viseu, Viseu District, Portugal

Company Description

Inetum is a European leader in digital services. Inetum’s team of 28, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2. 5 billion euros in 2023.

Job Description

Objective:

Ensure the design, implementation, and evolution of Service
Now solutions that meet business needs, guaranteeing technical quality and integration with the monitoring ecosystem. Lead technical aspects of digital transformation projects in IT service management.

Key Responsibilities:

• Actively participate in technology consulting projects, from
  - sales to production delivery.
• Identify, gather, and document functional and technical requirements with business and IT stakeholders.
• Design technical solutions on ITSM platforms, preferably Service
  Now, including integrations with monitoring, incident, and performance tools.
• Translate business requirements into development specifications aligned with ITIL best practices and Service
  Now recommendations.
• Configure and develop simple components in Service
  Now.
• Support the architecture design of Service
  Now solutions in collaboration with the architecture team and other technical teams.

Qualifications

• 4 to 6 years of experience in ITSM platform implementation projects (preferably Service
  Now).
• Proven experience in functional and technical design and implementation of
  - based information systems.
• Hands-on experience with Service
  Now modules (ITSM, Asset/CMDB, Request Management, Service Catalog).
• Knowledge of monitoring tools and integration with ITSM platforms.
• Experience in integrations with other systems using APIs REST/SOAP, MID Server, JDBC, or similar technologies.
• Experience in IT project management using agile and traditional methodologies.

Technical skills:

• Project Management (Agile, Kanban, Scrum, Waterfall)
• Ticketing Solutions | Workflows (Remedy)
• MS Project Server
• REST, Web
  API, Distributed Systems
• Web Services and Java
  Script
• MS Visio, MS Project, System Integration Tools
• MS Windows
• Fluent in English (spoken and written).

Preferred Certifications:

• ITIL Foundation (v3 or v4)
• Service
  Now Certified System Administrator (CSA)

Additional information

• Workplace type: Hybrid (max. of 3 times per week in the office).
• Location: Lisboa.