Project Lead, Client Services Lisboa

Sourcing and Project Management:

• Autonomously manage client briefs with a focus on niche, complex, or
  - volume requests, ensuring high standards and coaching associates and senior associates to align with client service behaviors, project excellence, best practices, and compliance parameters.

• Drive proactive communication and sourcing channels, such as
  - first culture.

• Increase margin and revenue by championing initiatives like reducing CPH or leveraging survey referral opportunities.

• Deliver an exemplary expert experience through clear communication, managing expectations and timeframes to ensure high satisfaction.

• Manage personal development by setting and achieving KPIs and goals.

Account Management:

• Proactively own all client communications throughout the project lifecycle to ensure
  - leading standards.

• Build meaningful relationships with clients and users.

• Develop clear communication strategies to keep clients and
  - makers informed.

• Drive revenue and margin growth through account plans, KPI targets, and engagement goals.

• Promote the full product suite, like surveys, to increase usage and market share.

• Seek and share client feedback for service improvement.

Team Management:

• Lead associates and senior associates, ensuring team output meets key behavior metrics.

• Coach team members on immediate and
  - term skill development.

• Identify solutions to project challenges and collaborate with managers for complex issues.

• Demonstrate and promote company values and behaviors.

Requirements & Key Skills

• Project management skills using established processes and platforms.

• Drive and tenacity to thrive in a
  - growing environment and overcome challenges.

• Organizational ability to manage multiple projects and stakeholders.

• Strong interpersonal skills and team motivation.

• Effective communication to build trust with colleagues, experts, and clients.

• Relationship management skills for account growth.

• Experience in coaching and role modeling for people management.

Benefits

• Tenure gifts, health insurance, enhanced parental leave, annual leave, sick leave, hybrid work, meal allowance, team socials, diversity groups, and corporate events.

We encourage applications from all qualified candidates, especially those from marginalized groups, even if they do not meet every listed requirement. We value diversity and inclusion.