Project Lead, Client Services Lisboa

Project Lead, Client Services
Lisboa
Lisboa, Lisboa, Portugal

2 weeks ago Be among the first 25 applicants

• Autonomously manage Client briefs with a focus on niche, complex, or
- volume requests to the highest standards, coaching Associates and Senior Associates to execute in alignment with Client Service Key Behaviours, Project Excellence, best practices, and Compliance parameters.

• Drive a proactive methodology that champions direct and prompt communication and use of sourcing channels (such as, but not limited to, a
- first culture).

• Actively and consistently drive increased margin and revenue through championing Commercial and Company initiatives, like proactively reducing CPH or leveraging Survey referral opportunities.

• Drive an exemplary Expert experience, communicating clearly and managing expectations and timeframes transparently to ensure high levels of satisfaction.

• Manage your own development through setting and achieving KPI's and development goals.

Account Management:

• Strategically and proactively own all User communications throughout the project lifecycle to ensure timely project fulfillment of an
- leading standard.

• Build valuable, meaningful, and mutually beneficial relationships with your key Clients and users.

• Devise clear communication strategies to ensure Clients & decision makers are always kept informed and up to date.

• Drive revenue and margin growth by delivering to monthly account plans, KPI targets, and engagement goals.

• Champion the full pro
Sapient product service suite (i. e. , Surveys), maximizing opportunities to
- sell and offer solutions to our Clients to increase usage and market share.

• Proactively seek and share Client feedback to better understand pain points and opportunities to increase users, which will continually improve our service.

Team Management:

• Lead Associates and Senior Associates throughout the project lifecycle and be accountable for output metrics of the team throughout each day - with particular emphasis on Key Behaviour metrics.

• Provide guidance to and coach Associates and Senior Associates on how and where they can improve in both the near term (immediate project delivery) and over the
- term (skills development).

• Proactively and constructively identify solutions to address project challenges (in collaboration with the Manager in more complex instances) to promptly implement solutions that rapidly get projects back on track.

• Act as a pro
Sapient values champion, clearly and consistently demonstrating and encouraging our outlined behaviours and values that drive success.

Sourcing and Project Management:

• Autonomously manage Client briefs with a focus on niche, complex, or
- volume requests to the highest standards, coaching Associates and Senior Associates to execute in alignment with Client Service Key Behaviours, Project Excellence, best practices, and Compliance parameters.

• Drive a proactive methodology that champions direct and prompt communication and use of sourcing channels (such as, but not limited to, a
- first culture).

• Actively and consistently drive increased margin and revenue through championing Commercial and Company initiatives, like proactively reducing CPH or leveraging Survey referral opportunities.

• Drive an exemplary Expert experience, communicating clearly and managing expectations and timeframes transparently to ensure high levels of satisfaction.

• Manage your own development through setting and achieving KPI's and development goals.

Account Management:

• Strategically and proactively own all User communications throughout the project lifecycle to ensure timely project fulfillment of an
- leading standard.

• Build valuable, meaningful, and mutually beneficial relationships with your key Clients and users.

• Devise clear communication strategies to ensure Clients & decision makers are always kept informed and up to date.

• Drive revenue and margin growth by delivering to monthly account plans, KPI targets, and engagement goals.

• Champion the full pro
Sapient product service suite (i. e. , Surveys), maximizing opportunities to
- sell and offer solutions to our Clients to increase usage and market share.

• Proactively seek and share Client feedback to better understand pain points and opportunities to increase users, which will continually improve our service.

Team Management:

• Lead Associates and Senior Associates throughout the project lifecycle and be accountable for output metrics of the team throughout each day - with particular emphasis on Key Behaviour metrics.

• Provide guidance to and coach Associates and Senior Associates on how and where they can improve in both the near term (immediate project delivery) and over the
- term (skills development).

• Proactively and constructively identify solutions to address project challenges (in collaboration with the Manager in more complex instances) to promptly implement solutions that rapidly get projects back on track.

• Act as a pro
Sapient values champion, clearly and consistently demonstrating and encouraging our outlined behaviours and values that drive success.