Project Manager - Europe Lisboa

Project Manager - Europe
Lisboa
Lisboa, Lisboa, Portugal

This role is part of the European Change Team, mostly based in Lisbon, consisting of business analysts and project managers who work closely with the various European countries and functions in order to deliver a portfolio of strategic, operational and regulatory change and achieve tangible business benefits.

The main focus of this role is leading the successful delivery of strategic change, digital and operational excellence initiatives across Europe, an also leading and managing components of our large transformation programmes that are in flight. This role requires strong project management with different complexity levels combined with an ability to connect and work effectively with various stakeholders across Europe. The projects are varied from performing market and business performance assessments, supporting the deep dive on strategic assessments to improvement of organizational effectiveness, customer experience, operational excellence, selecting and applying innovative technology to business problems (e. g. robotics, natural language processing) and/or compliance with regulatory requirements with a direct or indirect impact on the P&L of the European business. Initiatives in the past have included the definition of the Direct business strategy, streamlining of operational processes, implementation of financial crime prevention tools, assessment and implementation of technologies to enhance operational effectiveness.

Considering our transformation journey this role is also expected to have great skills in leading hybrid business and technology projects in order to support an smooth and effective change journey.

Key responsibilities

Main activities for this role should be:

• Act as the linking pin between the European business and functions, IT and Group teams when relevant
• Build strong productive relationships with the managers and staff within the European Business and across IT in order to facilitate effective business change based on a deep understanding of the business drivers of each party
• Develop and execute project plans to identify and manage project requirements, resources and dependencies
• Ensure that the direction of each project is achieving the agreed goals, on time and to budget; solving problems, mitigating risks
• Design, implement and monitor metrics to track the progress and success of programs, and to highlight issues on a timely basis
• Manage the project team and guide the business analysts and SMEs to the outcomes agreed upon
• Communicate frequently and comprehensively to ensure the alignment and support of the teams involved in Europe, IT and Group
• Actively support local business owners in the European branches to drive change
• Manage stakeholders to ensure
  - in and support, that they are kept updated of the progress of the projects status and that what is delivered meets their needs
• Lead change initiatives by deploying effectively Hiscox project management methodologies and best practices and actively work in embedding such methodologies and frameworks when conducting projects
• Challenge business analysis and make sure to keep the deliverables aligned with the IT and overall Hiscox Europe strategies

Technical
- haves

• Masters’ degree ideally in Management / Economics / Engineering (or similar)
• At least 5 years of experience in strategic, operational and/or technological consulting, ideally having worked on digital transformation projects and/or with exposure to the insurance business
• Experience with regulatory related change in insurance/financial industry (IDD, GDPR/Privacy, AML/KYC projects) is preferred
• Experience in leading technology projects in complex multicultural organisations is preferred
• Experience in participating and/or leading projects using agile methodology
• Strong Project Management skills – PMP and/or CIPP/E or similar qualifications would be an advantage
• Fluent in English, verbally and written
• Proficient in Powerpoint, Excel and other Microsoft Office tools
• Knowledge of Lean methodologies is preferred
• Knowledge of German and/or French languages would be of interest

Personality trades

• Strong relationship building and influencing skills and credibility with key stakeholders in an international organization
• Ability to exert influence across a range of geographically distributed stakeholders
• Has interest in different topics (e. g. strategic, digital and operational, regulatory) and is able to switch from one to the other with ease
• Highly result driven with a desire to make things happen
• Have led digital initiatives in the past
• Have been exposed to or led compliance and regulatory related projects in the past
• Experience in leading the full project lifecycle from initial concept through to delivery, subsequent lessons learned and benefits measurement processes
• Excellent written and verbal communication skills, with a proven ability to work with people at all levels within, and external to, the business and the functions
• A confident communicator, able to work in English to a professional business level without loss of meaning when conveying key messages
• Commitment to quality, service and personal ownership
• Proven ability to work under pressure in a
  - paced and
  - cultural environment
• Ability to navigate ambiguous situations, identify and solve blockers with minimal guidance, know how to build
  - organizational partnership
• Curious by nature with a desire for continuous improvement and personal growth

Why Hiscox?

- Healthy
- life balance with our 35h/week and hybrid working system.

- Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave).

- After 5 years work 1-month sabbatical leave.

- Team spirit with many opportunities to engage and an open culture.

Work with amazing people and be part of a unique culture

Why work here?

If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.

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About us

We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3, 000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values – such as integrity and courage – where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.