Project Manager Porto

Overview

Alongside is a Portuguese company that partners with international organizations to build and scale exceptional tech teams. We work on
- edge projects across different industries, always with a
- first and flexible mindset.

We’re looking for a Project Manager to keep day‑to‑day operations running smoothly while providing a consistent point of contact for customers, vendors, and internal teams. This person will facilitate daily standups, translate business needs into clear Jira/Linear tickets, drive follow‑ups with suppliers, and ensure customers receive timely, accurate updates.

Responsibilities

• Run daily standups: Prepare the agenda, ensure notes and owners are captured; track action items and follow through to completion.
• Own Linear ticket hygiene: Draft and refine tickets with clear acceptance criteria, scope, and dependencies; prioritize, tag, and assign based on SLAs and capacity; keep statuses and dates current; close the loop on delivered work.
• Customer communication: Send proactive updates on progress, risks, and timelines; capture feedback and translate it into actionable tickets; coordinate incident communications with clear, empathetic messaging.
• Vendor and supplier follow‑up: Track deliverables, SLAs, and escalations; schedule and run touchpoints; document decisions and next steps.
• Cross‑functional coordination: Partner with Engineering, Product, and Support to unblock work; maintain a simple operating cadence and shared source of truth.

Success metrics (KPIs)

• 0 overdue critical tickets; 90%+ of active tickets updated in Linear weekly
• Customer update cadence met 100% for in‑flight projects and incidents
• Daily standups completed on schedule with decisions and owners captured
• Vendor commitments met per agreed SLAs; escalations resolved within targets

Qualifications

• 3+ years in IT operations, project coordination, or customer success in a tech environment
• Strong writing skills for clear ticket descriptions and customer communications
• Hands‑on experience with Jira/Linear or a similar issue tracker
• Solid stakeholder management across customers, vendors, and engineering
• Organized, detail‑oriented, and comfortable driving follow‑ups

Nice to have

• Experience in Saa
  S or managed services
• Familiarity with incident management and post‑mortems
• Basic technical literacy to understand APIs, integrations, and environments

Contract

• Hybrid work model: 2 days/week in Porto office
• Supportive and collaborative team environment
• Opportunity to learn from experienced recruiters and grow within the company
• Involvement in international projects and clients
• 12‑month fixed‑term contract