PS | Russian Player Support Advocate (Part-time)

PS | Russian Player Support Advocate (Part-time)

About the company

Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.

Description

Side is looking for a Part-Time Russian Player Support Advocate. As a Player Support Advocate, you’ll represent our brand by delivering
- tier support to gamers and loyal customers. We’re looking for someone passionate about customer service, calm under pressure, technically inclined, and proactive with a positive "can-do" attitude. Working in a global, multilingual environment, your goal will be to ensure a seamless and positive customer experience. We provide full training and ongoing support, with clear career progression opportunities, including Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even Game Master.

Key Responsibilities

• Ensure customers' queries are answered with the aim of first‑time resolution and delivered with excellent attention to detail, care, and professionalism.
• Respond to queries within agreed response times and prioritize solutions while protecting confidentiality.
• Resolve technical issues raised by customers, particularly via live chat, by conducting fault‑finding analysis and offering appropriate solutions. Though the role is based on non‑voice communications, you will be trained and expected to communicate with customers via telephone as needed.
• Communicate effectively as part of a dynamic team structure, achieving both individual and shared team objectives.
• Maintain a world‑class, dedicated service focused on exceptional responses and outstanding quality.
• Collaborate with the wider global customer community to identify trends in customer queries.
• Work UK hours and shift patterns, whether based anywhere in the world.

Requirements

• Fluency in Russian & English (reading & writing).
• Strong attention to detail, communication, and computer skills.
• Self‑motivated, proactive, and collaborative in a multilingual team.
• Logical, methodical thinking with problem‑solving skills.
• Patience, perseverance, and high concentration levels.
• Experience with PC/console gaming is a plus.
• Comfortable discussing technical issues related to gaming hardware.
• IT literacy, tech‑savviness, or experience in Customer Service/Technical Support is beneficial (training provided).
• Ability to multitask across chats, emails, and calls while maintaining accuracy.
• Passion for helping and delivering the best customer experience.

What We Offer

• Full training and opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
• Attractive remuneration, holidays, regular team competitions with great prizes, and an extensive social calendar.
• A supportive, inclusive community (LGBTQ+, all ages, ethnicities, religions, disabilities) with a dedicated wellbeing programme.
• Remote/Homeworking with flexible schedules, a fun environment, and a relaxing culture, including access to leading technology and creative minds.
• Learn as you work and be part of something real that changes the face of gaming forever.
• Career progression opportunities within a global, multilingual workforce.

Seniority level: Entry level

Employment type: Part‑time

Job function: Other

Industries: Computer Games