PS Delivery Lead Lisboa

PS Delivery Lead
Lisboa
Lisboa, Lisboa, Portugal

Professional Services Operations Analyst

Join to apply for the Professional Services Operations Analyst role at Cyncly

Professional Services Operations Analyst

2 days ago Be among the first 25 applicants

Join to apply for the Professional Services Operations Analyst role at Cyncly

Direct message the job poster from Cyncly

Delivery Lead – Professional Services (Rev
Ops)

Reporting to: Revenue Operations Team

Full time / Permanent

Location: Lisbon/Hybrid

About Us

Cyncly is a leading global provider of specialized visualization, sales, manufacturing, and content software and solutions for the retail, design, and manufacturing industries. After a merger in 2021 between Compusoft, 2020 Technologies, and their affiliates, Cyncly brings over 35 years of industry experience. We provide a connected platform of configure, price, quote (CPQ) software, online space planning,
- aided design (CAD) applications, business process management, manufacturing execution systems, and enterprise resource planning (ERP).

Cyncly serves more than 70, 000 customers across 100 countries, with operations spanning North America, Europe, South America, Asia Pacific, and Africa. We are committed to fostering an inclusive and diverse environment where all perspectives are valued and celebrated.

Role Overview

We are seeking a
- oriented Delivery Lead to support our Professional Services team by collecting, organizing, and reporting data that drives
- making and operational efficiency. Your work will provide the essential foundation for
- driven strategies that optimize revenue and enhance service delivery within the PS Team.

Key Responsibilities

• Deliver actionable insights by consolidating and analyzing data from multiple sources (CRM, PSA, project management tools, and internal databases) to support leadership in making informed decisions about Professional Services activities.
• Ensure data quality and reliability by maintaining a high standard of data accuracy, completeness, and consistency through regular validation and cleansing processes.
• Facilitating proper utilization of various tools employed by the PS teams for data recording. Experience in integrating systems and managing technology transitions is a plus.
• Empower teams with reporting by developing and maintaining standardized reports and dashboards that track key Professional Services and revenue metrics, enabling stakeholders to monitor performance and identify opportunities for improvement.
• Align data initiatives with business needs by collaborating with
  - functional teams to gather requirements and ensure data collection and reporting solutions support strategic objectives.
• Promote transparency and efficiency by documenting data sources, processes, and reporting workflows, making it easier for team members to access, understand, and reproduce data analyses.
• Accelerate insights through automation by supporting data integration efforts and implementing automation to streamline data collection and reporting, reducing manual work and speeding up access to critical information.
• Safeguard sensitive information by upholding strict confidentiality and security standards, ensuring all business data is handled in compliance with company policies and industry regulations.

Required Skills & Qualifications

• Bachelor’s degree in Data Analytics, Information Systems, Business, or a related field.
• 3 to 5 years of experience in business data reporting, financial reporting, or a similar
  - focused role, preferably within a Saa
  S or technology environment.
• Experience with reporting and visualization tools such as MS Excel, Tableau, Power BI etc.
• Strong attention to detail and commitment to data accuracy.
• Effective communication skills to collaborate with technical and
  - technical team members.
• Ability to manage multiple reporting tasks and meet deadlines consistently.

Preferred Qualifications

• Familiarity with CRM systems (e. g. , Salesforce) and data integration tools.
• Experience working within Revenue Operations or Professional Services teams.
• Knowledge of data governance and best practices in data management.

Working for us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2, 400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development

• Industries

  Software Development and IT System Custom Software Development

Referrals increase your chances of interviewing at Cyncly by 2x

Sign in to set job alerts for “Service Analyst” roles.

Technological Energy and Business Analyst

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.