Quality Analyst (Finnish) Lisboa

We are working with a renowned tech BPO company to find a Quality Analyst for their contact center teams.

Position: Quality Analyst

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

Responsibilities

• Review and evaluate different types of digital content (e. g. , text, images, audio, video) in accordance with established guidelines.
• Assess content for accuracy, relevance, quality, and compliance with policies and standards.
• Contribute to quality assurance processes, ensuring deliverables meet organizational and client expectations.
• Provide clear,
  - reasoned evaluations and maintain consistency in
  - making.
• Participate in training sessions to stay updated on policies, processes, and best practices.
• Join calibration sessions to ensure alignment across evaluation standards.
• Support additional projects or tasks outside core responsibilities as needed.
• Revise, refine, or improve prompts, responses, and related content where required.

Qualifications

• Fluent in Finnish, with strong written and oral skills, as well as proficiency in English.
• Bachelors degree (preferred) with 12 years of relevant experience in content review, moderation, or a related field.
• Proficiency with basic computer operations and ability to maintain an efficient typing speed (2530 words per minute or higher).
• Familiarity with productivity tools and spreadsheets (e. g. , Google Workspace or equivalent).
• Strong verbal and written communication skills, with the ability to explain reasoning clearly and logically.
• Understanding of guidelines, policies, and best practices for content evaluation.
• Experience in analyzing and comparing information from multiple sources.
• High attention to detail, with strong analytical skills to assess accuracy, relevance, and alignment with intended purpose.
• Research skills to verify information and identify reliable sources.
• Critical thinking ability to recognize bias, inconsistencies, and limitations in content.
• Commitment to accuracy, quality, and adherence to ethical and legal standards.

Offer

• Lunch vouchers7, 63 EUR per day.
• 100 EUR transportation allowance or company shuttle.
• Health insurance.
• Dynamic and creative team with a positive and friendly atmosphere.
• Guidance and tools to reach career potential.