Quality Analyst - French Lisboa

Quality Analyst - French
Lisboa
Lisboa, Lisboa, Portugal

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• Review, assess, and report compliance on process / procedure requirements.
  
• Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
  
• Conducts calibration with client counterparts and operating teams to ensure quality measure is aligned and understood.
  
• Works with Quality Manager on change management process, tools enhancements, and work flow amendments.
  
• Provide expertise and insight into complex areas of process workflows
  
• Act as subject matter expert on Tier 1 workflow policies and procedures
  
• Bring innovation ideas and help create work process standardization
  
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
  
  
  
• Quality Assurance – Advanced
  
• Communication Skills – Intermediate
  
• Reporting and Analytics – Intermediate
  
• Issue Management – Intermediate
  
• Training and Performance Support - Beginner
  
• Fluency in English
  
• Minimum C1 in French
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  IT Services and IT Consulting

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