Quality Analyst Norwegian Speaker | Lisbon, Portugal

Overview

Exciting opportunity for a Norwegian-speaking Quality Analyst to join our
- focused Lisbon operations!

Role

Youll monitor customer interactions, uphold service standards, and guide improvements to ensure excellence in performance.

Responsibilities

• Analyze customer communication for quality and accuracy
• Provide coaching and performance support
• Identify recurring issues and propose solutions
• Collaborate with operational teams for alignment
• Document evaluations and insights

Requirements

• Native/fluent Norwegian, strong English (B2+)
• Excellent listening and analytical skills
• Strong sense of ownership and initiative
• Previous QA or BPO experience desirable

Conditions

• On-site (shuttle/transport allowance provided)
• Base salary 1650 + 9. 13/day meal allowance
• Health insurance (since Day 1)
• Monday
  Friday (9AM6PM)
• Training included