Quality Analyst Lisboa

Quality Analyst
Lisboa
Lisboa, Lisboa, Portugal

Our client, a global leading IT company, is recruiting for a Quality Analyst to join their business in Portugal.

Position Title:

Quality Analyst

Position Type

1 year FTE

Start Date:

ASAP

Location:

Lisbon, Portugal

Contact:

Hemavathi M | +49 (0) 89 238898679

About the Role

As a Quality Analyst, you will need to identify and rate various types of content (audio, video, text, and photos) as per the defined policies and guidelines.

Regularly monitor and evaluate the performance of Ads campaigns to identify areas for improvement.

The responsibility includes review and rating user generated content in the Ads environment, providing written explanation, along with ensuring that it adheres to the client provided guidelines.

Roles and Responsibilities

Evaluate and rate various content types, including audio, video, text, and photos ranging from normal to mildly egregious content

Assess Ads content for accuracy, factuality, relevance, precision quality, helpfulness and alignment with policies and guidelines

Oversee the quality assurance process for all digital marketing campaigns, ensuring they meet the company's standards and client expectations

Rate and provide clear reasoning while ensuring adherence to guidelines

Ensure consistency in rating decisions

Participate in internal training

Attend calibration sessions/calls

Supporting other projects outside of your core project, as and when required,

Re-writing prompts or responses

Skills Requirements & Qualifications

Native Language

University Degree (preferred) with 1-2 years of relevant work experience in either Ads moderation or content moderation

Basic level computer handling skills (along with a typing speed of 25-30 words per minute)

Comfortable with G suite, especially Google Sheets

Excellent in verbal & writing skills with the ability to present reasoning in a clear, concise, and logical manner

Knowledge of established guidelines and best practices for content moderation.

Experience in evaluating and comparing content from different sources.

Detail oriented, rigorous, analytical skills to assess content factuality, relevance, and alignment with user intent.

Research skills to evaluate content accuracy and identify trustworthy sources.

Critical thinking skills to identify biases, inconsistencies, and limitations

Attention to detail to review content as per ethical/legal standards.

Language requirement

German

Norwegian

Danish

Swedish