Quality Analyst - Spanish Lisboa

Quality Analyst - Spanish
Lisboa
Lisboa, Lisboa, Portugal

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Responsibilities:

1. Review, assess, and report compliance on process / procedure requirements.
2. Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with the operations team to improve quality performance.
3. Conduct calibration with client counterparts and operating teams to ensure quality measures are aligned and understood.
4. Work with Quality Manager on change management processes, tool enhancements, and workflow amendments.
5. Provide expertise and insights into complex areas of process workflows.
6. Act as subject matter expert on Tier 1 workflow policies and procedures.
7. Introduce innovative ideas and help create work process standardization.
8. Develop new solutions, leveraging and, where needed, adapting existing methods and procedures.

Skills and Qualifications:

• Quality Assurance – Advanced
• Communication Skills – Intermediate
• Reporting and Analytics – Intermediate
• Issue Management – Intermediate
• Training and Performance Support - Beginner
• Fluency in English
• Minimum C1 in French

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Quality Assurance
• Industries: IT Services and IT Consulting

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