Quality Evaluator - IT/EN

Quality Evaluator - IT/EN
Porto
Porto, Porto District, Portugal

Quality Evaluator - IT/EN page is loaded## Quality Evaluator - IT/ENlocations: PRT Porto - Avenida Sidonio Pais Nº 93time type: Full timeposted on: Posted 2 Days Agojob requisition id: R1665263Job Title:Quality Evaluator - IT/ENJob Description
Job Description
Essential Functions/Core Responsibilities * Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email* Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)* Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices* Participates in internal quality audits (e. g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes* Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies* Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)* Meet departmental productivity requirements (e. g. number of calls monitored per month, number of emails evaluated, etc. )* Complete phone time to keep current on programs (as applicable)* Contribute to maintaining forms and legends documents* Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
Candidate Profile* Your current job tenure: at least 06 months in Concentrix. * Your exemplarity: no sanctions in the last 6 months AND <5% unjustified absenteeism in the last 3 months. * Achievement of your objectives:>80% of project performance objectives during the last 3 months. * Language(s): Italian C1 and English* Location: In office - Oporto#EMEACNXCareer Framework Role
Entry level job with little or no prior relevant work experience. Acquires basic skills to perform routine tasks. Work is prescribed and completed with little autonomy. Works with either close supervision or under clearly defined procedures. **Disclaimer**The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location:PRT Porto - Avenida Sidonio Pais Nº 93Language Requirements:English (Required), Italian (Required)Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. # **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered,
- powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing
- changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated,
-
- end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who
- defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

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