Quality Officer

Quality Officer
Lisboa
Lisboa, Lisboa, Portugal

Quality Technician / Quality Officer

Location: Lisbon (with possible presence in Estoril and Sintra campuses)

Contract Type: Employment contract (with probation period)

Prime School International is a prestigious group of international schools established in Portugal since 2008, with campuses in Lisbon, Estoril, and Sintra. Renowned for its academic excellence and innovative mindset, Prime School is fully accredited by Cambridge Assessment International Education and Pearson BTEC, offering a
- class education supported by ISO-aligned quality systems.

Currently in a phase of strategic growth and organisational consolidation, Prime School is strengthening its Quality Department to ensure full compliance with international standards (ISO 9001 and ISO 21001) and to sustain a culture of continuous improvement across all campuses.

We are seeking a Quality Technician / Quality Officer to support the implementation, monitoring, and continuous improvement of the school’s Integrated Quality Management System (QMS).

The ideal candidate is
- oriented, analytical, and passionate about processes, compliance, and excellence in education.

• Support the maintenance and improvement of the Quality Management System (ISO 9001 and ISO 21001 frameworks).
• Assist in documenting and updating procedures, policies, and process maps across departments.
• Conduct internal audits, collect evidence, and prepare reports in alignment with ISO and accreditation requirements.
• Monitor KPIs related to quality, satisfaction, and operational performance.
• Manage corrective and preventive actions, follow up on implementation, and ensure proper documentation.
• Collaborate with department heads (Academics, HR, Operations, Admissions) to align processes with compliance goals.
• Participate in staff training and awareness sessions related to quality standards and continuous improvement.
• Support preparation for external audits and inspections (Cambridge, Pearson, ISO, etc. ).
• Promote a culture of accountability, efficiency, and customer satisfaction.

• Bachelor’s degree in Management, Engineering, or Quality-related field (Master’s preferred).
• Experience in Quality Management (minimum 2 years), ideally within the education, services, or ISO-certified sectors.
• Knowledge of ISO 9001:2015 and ISO 21001:2025 standards (certification or training is an advantage).
• Strong analytical and organisational skills, attention to detail, and process mindset.
• Excellent written and verbal communication in English and Portuguese.
• Proficiency in MS Office, Google Workspace, and preferably CRM or
  - control systems.
• Proactive attitude, ethical conduct, and ability to work collaboratively in multicultural teams.

• Competitive compensation package aligned with qualifications and experience.
• Continuous professional development (internal and external certification support).
• Work tools provided (laptop and mobile phone).
• Dynamic, innovative, and international work environment.
• Career progression within the Quality and Compliance Department.

If you are passionate about quality, compliance, and operational excellence, and want to contribute to one of Portugal’s leading international schools, we want to hear from you.

Please send your CV and cover letter to:

? carlos. cordeiro@primeschool. pt