Recepcionista De Front Office Lisboa

Recepcionista De Front Office
Lisboa
Lisboa, Lisboa, Portugal

The Front Office Agent is responsible for providing courteous, efficient, and professional service at the Front Desk and
- office areas. Acting as a key point of contact for guests and visitors, the Front Office Agent ensures smooth
- in/check-out procedures, accurate billing, and the provision of information, in accordance with hotel standards and policies.

Key responsibilities

- Greet and welcome guests in a professional and friendly manner.

- Maintain
- depth and
-
- date knowledge of:

o All hotel facilities and services

o Outlet operating hours

o Room types, numbers, layouts, décor, locations, rates, and promotions

- Daily arrivals, departures, and occupancy status

- Adhere to all hotel policies, procedures, and standards.

- Handle cash responsibly, secure the float, and follow cashiering procedures.

- Ensure the workstation is stocked with supplies and kept clean and organized.

- Answer departmental phones within three rings using correct telephone etiquette.

- Establish positive guest relations and respond appropriately to all inquiries.

- Process guest
- ins and
- outs according to hotel procedures.

- Notify the designated team of VIP arrivals for escorting and amenity setup.

- File registration cards and vouchers by room number.

- Confirm and document bookings and cancellations.

- Pre-register selected guests and prepare keys in advance.

- Conduct group
- in/check-out processes following set standards.

- Ensure secure handling and storage of room keys at the Front Desk.

- Provide guided room showings when requested.

. Support in maintaining a safe, clean, and welcoming hotel environment.

Health & safety

• Be aware of and comply with safe working practices as stipulated by the Health and Safety Act and as applicable to your place of work. This includes awareness of any specific hazards in the workplace.
• The wearing of appropriate protective clothing provided by or recommended by the Company is obligatory.
• Report any defects in the building, plant, or equipment according to hotel procedures.
• Ensure that any accidents involving staff, guests, or visitors are reported immediately in accordance with the correct procedures.
• Attend statutory Fire, Health & Safety training and be fully conversant with and abide by all related regulations and guidelines.
• As the hotel's level of business varies considerably, flexibility in attitude, approach, and working hours is required.

The above description is not exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

Experience

- Previous experience in a front desk or
- facing role is preferred.

- Experience in a hotel environment is an advantage, particularly in customer service or reservations.

Familiarity with Property Management Systems (PMS), such as Opera, is desirable.

Skills & knowledge

- Excellent interpersonal and communication skills, with a warm and professional manner.

- Deep knowledge of local attractions, restaurants, cultural events, shopping, and transportation options.

- Ability to listen actively and understand guest preferences to offer personalized recommendations.

- Strong
- solving skills and initiative in handling guest requests.

- High level of discretion and attention to detail, especially with VIPs and special occasions.

- Ability to multitask and remain calm under pressure.

- Fluent in English;

additional languages (especially Portuguese, Spanish, French, or German) are a strong advantage.

- Knowledge of booking systems and concierge platforms is a plus.

- Collaborative spirit and ability to work closely with Front Office, Housekeeping, F&B, and external vendors.

Requirements

• Diploma in Hospitality-related studies desired.
• Ability to work shifts.
• Flexible availability.

Benefits

• Enjoy an
  - leading salary that rewards your expertise and dedication.
• Free duty meals.
• Uniform Free Laundry Service.
• Transport Allowance.
• Health Insurance.
• Indulge in exclusive rates with Corinthia Hotels, extending the luxury experience beyond your workplace.
• Embark on a journey of professional growth and development with abundant opportunities for career advancement within our esteemed organisation.

At Corinthia Lisbon, we prioritise inclusion, diversity, and the
- being of our team. We believe that every voice matters and strive to create an environment where everyone feels respected and valued. Rest assured, we treat all applications with fairness and without discrimination.