Recepcionista De Hotel Lisboa

Recepcionista De Hotel
Lisboa
Lisboa, Lisboa, Portugal

The Front Office Agent is responsible for providing courteous, efficient, and professional service at the Front Desk and
- office areas. Acting as a key point of contact for guests and visitors, the Front Office Agent ensures smooth
- in/check-out procedures, accurate billing, and the provision of information, in accordance with hotel standards and policies.

DUTIES AND RESPONSIBILITIES:

• Greet and welcome guests in a professional and friendly manner.
• Daily arrivals, departures, and occupancy status
• Adhere to all hotel policies, procedures, and standards.
• Handle cash responsibly, secure the float, and follow cashiering procedures.
• Ensure the workstation is stocked with supplies and kept clean and organized.
• Answer departmental phones within three rings using correct telephone etiquette.
• Establish positive guest relations and respond appropriately to all inquiries.
• Process guest
  - ins and
  - outs according to hotel procedures.
• Notify the designated team of VIP arrivals for escorting and amenity setup.
• File registration cards and vouchers by room number.
• Confirm and document bookings and cancellations.
• Pre-register selected guests and prepare keys in advance.
• Conduct group
  - in/check-out processes following set standards.
• Ensure secure handling and storage of room keys at the Front Desk.
• Provide guided room showings when requested.
• Support in maintaining a safe, clean, and welcoming hotel environment.

Experience:

• Previous experience in a front desk or
  - facing role is preferred.
• Experience in a hotel environment is an advantage, particularly in customer service or reservations.
• Familiarity with Property Management Systems (PMS), such as Opera, is desirable.

Skills & Knowledge:

• Excellent communication and interpersonal skills.
• Strong sense of hospitality and
  - focused service.
• Good organizational and multitasking abilities.
• High attention to detail, especially in billing and reservation handling.
• Ability to remain calm and professional under pressure.
• Knowledge of
  - in/check-out procedures, room allocation, and general hotel operations.
• Proficiency in handling cash and following accounting procedures.
• Team player with a positive attitude and flexible approach.
• Fluent in English;
  
  other languages are an asset.
• Good telephone etiquette and ability to handle calls efficiently and courteously.

Education / Qualification:

• Secondary education required;
  
  further education in Hospitality, Tourism, or Customer Service is preferred.
• Training in front office operations, customer service, or hotel systems is a plus.
• Computer literacy, including experience with PMS (Opera preferred) and Microsoft Office tools.