Reception / Customer Service Night Shift (Porto) - €1.000 to €1.500 Porto

Reception / Customer Service Night Shift (Porto) - €1.000 to €1.500
Porto
Porto, Porto District, Portugal

Job Opening: Reception / Customer Service Night Shift (Porto)

ABOUT US:

HOST WISE is a
- changing property management company in Portugal, driven by a passion for revolutionizing the vacation rental and real estate investment sectors.

We connect property owners, real estate investors, tourists, and digital nomads from all corners of the world.

Lightning-fast Growth Start
Up, we've closed 2024 with promising numbers: Managing over 350 properties (apartments, houses, hostels, guest houses, and rural tourism spaces) with 10M€ of annual revenue, more than 50 talented people, and successfully spinning off Invest Wise and Work Wise.

ROLE OVERVIEW:

As a Reception / Customer Service Night Shift, you’ll be responsible for managing and engaging with our booking partners and customers (e. g. , owners, guests, and suppliers) to handle reservations and ensure smooth workflow before, during, and after stays. You will be an important representative of the company and ensure our guests have a positive experience through effective communication and
- solving.

Your role will require you to manage priorities,
- task, be a problem solver, and communicate effectively. Zendesk will be used as the ticket system to monitor and prioritize each process.

WHAT YOU'LL DO:

• Be the first point of contact with our guests;
• Provide 1st level support, guidance, and solutions to guests via Zendesk and telephone;
• Receive, assess, prioritize, and resolve customer inquiries, ensuring customer satisfaction;
• Carry out day-to-day tasks including general administration and reception duties;
• Follow up on customer requests and coordinate with the operations team or senior staff to improve service response times;
• Maintain clean and welcoming common areas and plan cleaning schedules.

PROFILE:

• Available to work the night shift (23h00 - 08h00), 5 days a week, including weekends and holidays;
• Eligible for a service provision contract (monthly €1, 000 to €1, 500);
• Passionate about delivering excellent guest service;
• Strong problem-solving, attention to detail, and proactive attitude;
• Good communication skills in English; additional French or Spanish skills are a plus.

WHAT WE VALUE:

• Impact: Your contributions will make a tangible difference;
• Data and Experimentation: We rely on data to guide decisions and encourage experimentation;
• Learning: Continuous growth is encouraged;
• Collaboration: Working together is key;
• Enjoyment: We believe in enjoying our work and having fun.

Ready to embark on a journey where your skills are valued and your ideas shape the future of the industry?

WHAT YOU'LL BRING:

• Talent, motivation, and dedication. You will learn and grow with us;
• Good communication skills in Portuguese and English; additional French or Spanish skills are an advantage;
• Enthusiasm for technology and willingness to learn new skills;
• Self-motivated, curious, proactive mindset.

WHAT YOU'LL GET IN RETURN:

• A competitive salary and benefits;
• Accelerated career growth in salary and responsibility;
• Regular team events celebrating our success — our people;
• Work-life balance incentives;
• A productive work environment without unnecessary meetings or admin work.