Receptionist - Urgent Hire Lisboa

Receptionist - Urgent Hire
Lisboa
Lisboa, Lisboa, Portugal

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We are searching for an enthusiastic Receptionist to join our growing team at Vila Joya in Albufeira.
Growing your career as a Full Time Receptionist is an amazing opportunity to develop relevant skills.
If you are strong in cooperation,
- solving and have the right drive for the job, then apply for the position of Receptionist at Vila Joya today!

Vila Joya is seeking to recruit a receptionist to work at reception and to assist with handling all incoming reservations in a courteous and professional manner in accordance with the guests needs. Must be fluent – spoken and written – at least in 2 languages: Portuguese, German or English, and a plus would be to understand and speak Spanish. Key Responsibilities:• Inputs all reservations immediately and accurately into Host ensuring that all codes, rates are correctly used. • Ensures that all correspondence are filed correctly and neatly and all files kept up to date and in order. • Ensures that all telephone inquiries are handled promptly and efficiently and in a courteous manner. • Ensures that all
- mails, phone calls and fax inquiries are dealt with efficiently and replies are sent as fast as possible an within few hours of the initial inquiry. • Prepares daily arrivals ensuring that all rooms are correctly allocated, billing procedures are adhered to and any special requests are noted. • Ensures that all deposits are chased and posted correctly to relevant reservations. • Ensure that all dinner, spa, golf etc. reservations are made and entered into our internal reservation system. • Efficiently manages the Accounts Receivable of the hotel, ensuring that payments are received in a timely manner• Accurately prepares weekly 3 week forecast, weekly outlook and daily pace report on a timely basis. • Monitors the daily heavily booked periods, allotments and liaise on close out to CRM• Restaurant reservations• Be prepared for weekly mystery guest shop training calls• Be fully
- skilled in all areas of the departmental functions. • Performs any other duties as requested by Management.
Our ideal candidate must possess:• A complete understanding and working knowledge of the Front Office software systems. • Awareness of the services and facilities available in the hotel and ability to capitalize on all opportunities to increase sales. • Ability to be conversant and confident with the hotel's rates, package plans, deposit and cancellation policy. • Complete workable knowledge of the Reservations Department. • Strong relationship management skills, excellent organizational skills as well as good computer skills in Microsoft Office programs. • Good coordinating skills along with the ability to work with many competing deadlines. • Strong ability to work well with others and overtime if needed.

Benefits of working as a Receptionist in Albufeira: