Reconciliation Process Analyst Lisboa

Reconciliation Process Analyst
Lisboa
Lisboa, Lisboa, Portugal

About The Job

• The mission of a Reconciliation Process Analyst is to support SSC Reconciliation on transversal needs that aim to improve the business, Reconciliation Teams' efficiency and productivity, and meet user/client expectations. This involves defining, documenting, and assessing business needs and processes in collaboration with stakeholders to identify areas for improvement in both new and ongoing BAU.
• The role focuses on managing transversal reconciliation projects and streamlining operations, ensuring efficiency and alignment with organizational objectives by collecting and analyzing requirements from various sources, including market changes and user requests, and implementing solutions for process automation.

Your Main Activities Are

• Understand and analyze the needs from the Business or market changes, propose sustainable solutions aligned with the entity’s strategic plan, and convert them into detailed requirements, defining scope and objectives.
• Involve all relevant stakeholders in defining and validating new requirements, assess potential impacts, and ensure the implementation of new features and changes in the production environment.
• Follow the
  - live process, compare impacts to expectations, and propose adjustments as needed.
• Assist with onboarding of new Business units through SLAs, BMCs support, and tool migration validation and
  - up.
• Develop, maintain, and analyze transversal KPIs and reporting.
• Document relevant processes, guides, and presentations for
  - team knowledge sharing and onboarding, ensuring timely creation and distribution of support documents.
• Review solution designs with IT project teams to ensure they meet requirements, are scalable, and of high quality; manage user acceptance testing efforts, data, cases, and identify performance metrics.
• Support data analytics tools for enhanced data analysis and reporting; perform data gathering, root cause analysis, and performance trending to develop process improvements.
• Evaluate, manage, and mitigate
  - level risks.
• Adhere to practices that improve operational efficiency through expanded communication with key process stakeholders, including IT and Operations teams.

Profile and Skills to Success

• Bachelor’s degree in Business Management, Economics, Finance, or Accounting.
• Advanced proficiency in English, both written and oral.
• Proficiency in MS Office, especially Excel.
• Attention to detail and rigor.
• Ability to develop and adapt processes.
• Ability to manage and facilitate meetings, seminars, committees, and training sessions.
• Strong analytical skills and critical thinking.

Why Join BNP Paribas?

• Leading banking institution with a strong international presence in 63 countries and nearly 183, 000 employees worldwide.

Our Presence in Portugal

Since 1985, BNP Paribas has employed over 8, 700 staff in Portugal, with operations across 10 business entities and 11 centers providing
- added services internationally.

International Reach and Values

BNP Paribas supports clients globally with tailored financial solutions through its core divisions: Retail Banking, Investment & Protection Services, and Corporate & Institutional Banking. The bank is committed to diversity, inclusion, work/life balance, and flexible remote working arrangements. We value creativity, efficiency, and reflecting societal diversity in our workforce.

For more reasons to join BNP Paribas, visit https://bnpp. lk/why-BNP-Paribas-Portugal

Note: Only applications in English will be considered. Additional documentation may be required if selected.