Regional Field Service Engineer (Europe) Oeiras

Chez Roche, vous pouvez être
- même et être apprécié pour les qualités uniques que vous apportez. Notre culture encourage l'expression personnelle, le dialogue ouvert et les connexions authentiques, où vous êtes valorisé, accepté et respecté pour ce que vous êtes, vous permettant de prospérer tant personnellement que professionnellement. Voici comment nous visons à prévenir, arrêter et guérir les maladies et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Rejoignez Roche, où chaque voix compte.

La position

Regional Field Service Engineer - Team Europe

Location: Portugal

Join our
- performing Field Service team and directly contribute to healthcare excellence across Europe. This critical role offers the unique opportunity to leverage your technical expertise and
- solving skills to install complex analytical laboratory systems and act as a knowledge expert for the entire region. We are seeking someone eager to learn in a diverse environment, committed to
- creation, and focused on delivering exceptional service to our customers and, ultimately, patients.

The Opportunity

As a Regional Field Service Engineer, you are accountable for achieving service excellence across the Europe region. You will act as the knowledge expert, ensuring the successful setup and operation of our Core
Lab analytical platforms.

• Lead Complex Installations: Successfully install and technically release Core
  Lab analytical laboratory instrument platforms for customer use.
• Act as Knowledge Expert: Contribute to large customer projects and serve as a technical resource, transferring knowledge and supporting other Field Service Engineers across borders.
• Ensure Compliance: Document all regional service activities accurately and timely in the CRM system, ensuring full compliance with company quality procedures.
• Drive Service Excellence: Independently analyze and resolve most technical questions and problems, only referring the most complex issues to senior levels.
• Monitor and Optimize: Develop and monitor local reports to ensure the efficient and productive delivery of services and actively monitor costs for your own service activities. Actively gather information in preparation for meetings, delivering and sharing the outcome with others.
• Manage Project Lifecycle: Focus on installations for large projects that require special attention based on continuous customer demands and specifications.
• Stay Current: Remain aware of new service bulletins and Global Customer Support (GCS) updates, implementing new ways of working and promoting teamwork.

Who You Are

We are looking for you to bring dedication, technical depth, and a commitment to service to our team.

• Technical Background: You have full technical higher education (precision mechanics, electronic, Information Technology, Medical Technology, or related specialties).
• Experience Level: We welcome candidates from recent university graduates with low experience up to seasoned professionals.
• Core Technical Skills: You possess basic knowledge of electronics,
  - mechanical systems, and Information Technology (IT) and Networking concepts.
• Soft Skills: You possess excellent analytical, problem analysis, and
  - making skills, mastering organization and prioritization skills and delivering effective customer service.
• Mobility & Operational Requirement: You hold a valid driver’s license, and are open for frequent travel throughout Europe (on average, 80% travel is required).
• Language skills: You are fluent in English (verbal and written).

Don't miss this opportunity! If you're ready for a role with significant impact, apply now! Applications close on October 3rd. NOTE: Applications are required to be submitted in English.

Qui nous sommes

Un avenir plus sain nous pousse à innover. Ensemble, plus de 100 000 employés à travers le monde sont dédiés à faire progresser la science et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Nos efforts aboutissent à plus de 26 millions de personnes traitées avec nos médicaments et plus de 30 milliards de tests réalisés avec nos produits de Diagnostique. Nous nous encourageons mutuellement à explorer de nouvelles possibilités, à favoriser la créativité et à conserver nos grandes ambitions, afin de fournir des solutions de santé qui changent des vies et ont un impact mondial.

Construisons ensemble un avenir plus sain.

Roche est un employeur offrant l'équité en matière d'emploi.