Regional MICE Sales Manager Setúbal

Regional MICE Sales Manager
Setúbal
Setúbal, Setubal, Portugal

MISSION:

Assists in proactively leading all
-
- day activities related to international MICE sales for all the UHM properties with a focus on building
- term,
- based customer relationships that enable achievement of objectives.

MAIN RESPONSIBILITIES:

Managing Sales Activities

• Manages UHM proactive sales efforts with a key focus on International MICE business (Predominantly the UK and US market)
• Proactively source new group and event business opportunities across key MICE segments (Corporate, Association, Incentives, etc. ) through direct sales, networking, and strategic outreach.
• Represents the company and its portfolio of properties at international trade shows, industry events, sales missions, and client roadshows.
• Builds and maintains strong relationships with MICE agencies, corporate planners, and event organizers in assigned markets.
• Identifies and converts new business leads into confirmed group bookings, focusing on
  - term revenue growth and
  - quality business mix.
• Conducts regular sales trips and client visits in target markets, ensuring active presence and visibility in the industry.
• Maintains
  - depth knowledge of all event and meeting facilities, room configurations, service offerings, and unique selling points across all properties.
• Collaborates closely with
  - based sales and events teams to ensure smooth handover and seamless execution of confirmed business.
• Maintains accurate records in CRM tools, provide market intelligence, and prepare activity and forecast reports as required.
• Contributes to the annual sales strategy and budgeting process with insights from market trends, competitor analysis, and customer feedback.
• Serves as the sales contact for MICE customers; serves as the customer advocate.
• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
• Researches competitor’s sales team strategies to identify ways to grow occupancy and Rev
  PAR and increase market share.
• Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
• Evaluates and supports participation and account deployment with Regional Director of Sales and Brand Group Sales Offices.
• Executes and supports the operational aspects of business booked (e. g. , generating proposal, writing contract, customer correspondence).
• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and UHM.
• Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

• Develops strong partnerships with international organizations to further increase brand/product awareness.
• Develops and manages internal key stakeholder relationships.
• Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations.
• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Requirements:

• University Degree in Sales or similar background;
• 3-5 years of previous experience;
• Extensive travel between properties and abroad;
• This person has to be focused on proactive MICE business;
• Good computer skills and a perfect command of English and Portuguese.