Regional Operations Manager (m/f/d) Porto

Regional Operations Manager (m/f/d)
Porto
Porto, Porto District, Portugal

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a
- driven approach to making travel more accessible, sustainable, and affordable.

We're looking for a motivated and driven Regional Operations Manager (m/f/d) based in Porto area who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. You will be working in an international team and responsible for managing all operational topics concerning Flixbus’ bus partners based in the north of Portugal and the northwest of Spain.

About the Role

• Work
  -
  - hand with other teams to build, maintain, and develop
  - lasting partnerships with bus partners and strengthen Flix’s presence in bus terminals within the geographical area
• Monitor and analyze KPIs to identify areas for improvement, providing actionable recommendations to enhance partner performance and service quality
• Ensure compliance with Flixbus procedures and protocols
• Train, support, and develop drivers of bus partners, conducting regular inspections of buses to meet quality standards
• Monitor and ensure the accurate start of each new line, driving constant improvement in line operations, particularly concerning fleet, drivers, and punctuality.
• Take part in
  - functional operational projects
• Provide field support for bus station management and other structures in the area (e. g. , ticket shops), coordinating with internal teams (e. g. , Line Planning, Business Development) for seamless operations

About You

• 3-6 years of work experience in operations (transportation) in Portugal and/or Spain or a dynamic daily environment (handling daily incoming requests)
• Spanish and Portuguese (native/proficient speaker level) is must, highly fluent in English. Language skills will be tested
• Ability to adequately deal with different stakeholders (bus terminal managers, bus drivers, operations supervisors or regional authorities) with high social and negotiation skills
• Trustworthiness, engagement, and flexibility as well as a
  - on mentality
• Organized, independent, reliable and responsible working style
• Ability to motivate internal and external stakeholders, and how to prioritize and organize yourself between incoming daily requests and
  - term tasks
• Willing to regular travel around Porto area and at least monthly
  - day trip to Lisbon (working in office)

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Work from (M)Anywhere: Depending on your role, work from another location for up to 14 days per year.
• Hybrid work model: We are an
  - first company, but we offer flexibility to balance work and life. #LI-Hybrid
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and
  - led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!

Apply now

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Are you opened to relocate to Porto, or nearby?

Are you comfortable to travel around Porto few times per week, as well as visit office in Lisbon on monthly basis?

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What is your Portuguese level?

What is your Spanish level?

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Do you have experience working in Operations?

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Dear potential Flixie,

At Flix, we are committed to fostering diversity and inclusion. To support this initiative, we invite all applicants to complete our demographic questions on voluntary basis. Your responses will be processed as anonymized data and not linked to your profile, and thus assessed for statistical purposes and internal research.

If you prefer not to provide this information, simply click on "I do not wish to answer. " Be assured that neither the decision not to participate nor your answers will have an impact on your application, and your answers will remain anonymous and unidentifiable to you individually. The decision on your application will be made independently from your participation and the information you provide.