Regional Support Lead - Central Europe New Lisbon Lisboa

Regional Support Lead - Central Europe New Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Indie Campers - Regional Operations Support Lead

Indie Campers, the
- to campervan marketplace, is on a mission to make road trips accessible to everyone. With a strong digital focus and
- centric approach, we have developed a
- quality booking experience and offer affordable road trips.

Having rented over one million nights and welcomed more than 300, 000 travelers from 169 countries, we provide a range of options including
- term RV rentals,
- term campervan subscriptions, and vehicle sales.

Rooted in technology, our challenges are exciting and demanding, requiring top talent and motivation. We are expanding our team and seeking passionate individuals to join our journey.

The Role

As the Regional Operations Support Lead for Central Europe, you will focus on executing regional processes and managing local depots and teams. Your goal is to ensure operational support procedures are executed with high standards, benefiting both our customers and local operations.

You will play a key role in ensuring our global support team adheres to high standards in process execution, supporting customer satisfaction, and improving client experiences through daily service recovery, process improvements, and customer satisfaction initiatives.

Reporting directly to the Regional Operations Director, you will serve as the voice of the customer within the regional team, coordinating efforts to meet customer expectations and improve operational execution.

What Will You Work On?

• Overseeing daily local operations and analyzing customer satisfaction data to identify improvement opportunities.
• Executing service recovery procedures proactively to address service SLAs breaches.
• Coordinating corrective actions with the regional team.
• Implementing customer satisfaction improvement initiatives, including training, physical developments, and procedure audits.

Who Are We Looking For?

• 5+ years of experience in customer support roles.
• Experience in
  -
  - car or hospitality industries is a plus.
• Strong communication skills for effective interaction with customers and internal teams.
• Passionate about operational excellence and thriving in
  - paced environments.
• Organized and dedicated to customer satisfaction.
• Fluent in English; German and Italian are highly desirable.