Regional Support Lead - UKI & Nordics Lisboa

Regional Support Lead - UKI & Nordics
Lisboa
Lisboa, Lisboa, Portugal

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Regional Support Lead - UKI & Nordics, Lisbon

Client:

Location: Lisbon, Portugal

Job Category: Other

-

EU work permit required: Yes

Job Reference: 2aa1d27606b2

Job Views: 4

Posted: 30. 05. 2025

Expiry Date: 14. 07. 2025

Job Description:

ABOUT US

Indie Campers, the
- to campervan marketplace, is on a mission to make road trips available to everyone. Thanks to its digital approach and
- centric orientation, Indie Campers has developed a strong booking experience and
- quality road trips at affordable prices.

With over one million nights rented through our platform, we have welcomed more than 300, 000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip options:
- term RV rentals,
- term campervan subscriptions, and the possibility of buying one of our vehicles.

Rooted in a deep technological focus, our challenges are both exciting and demanding, requiring top talent and motivation. We are growing our team and looking for those interested in pursuing this dream with us and joining our journey.

THE ROLE

As the Regional Operations Support Lead, you will be part of the UKI & Nordics regional team focusing on executing regional processes and managing local depots and their teams. You will ensure operational support procedures are executed with high standards, benefiting both our customers and local operations.

You will play a key role in ensuring our global support team executes processes effectively to assist local operations, supporting customers and team members in your region. Your work will directly impact customer satisfaction, and you will work daily to improve client experience, leading daily service recovery procedures, identifying process improvements, and implementing customer satisfaction initiatives.

Reporting directly to the Regional Operations Director of UKI & Nordics, you will be crucial in executing our operations, representing the voice of the customer, and coordinating with the team to meet customer expectations.

WHAT WILL YOU WORK ON?

• Oversee daily local operations, analyzing customer satisfaction data to identify improvement opportunities;
• Execute service recovery procedures proactively, addressing issues that breach SLAs and adjusting customer experiences;
• Coordinate corrective actions with the regional team;
• Implement customer satisfaction improvement actions, including training local teams, overseeing physical developments, and auditing procedures.

WHO ARE WE LOOKING FOR?

• 5+ years of experience in customer support roles;
• Experience in
  -
  - car or hospitality industries is a plus;
• Strong communication skills for effective interaction with customers and internal teams;
• Passionate about operational excellence and thriving in
  - paced environments;
• Organized and committed to customer satisfaction;
• Fluent in English is mandatory; Swedish is highly desirable.