Relocation Support + German Customer Care Lisboa

Relocation Support + German Customer Care
Lisboa
Lisboa, Lisboa, Portugal

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Help customers with product information, order issues, and technical support.
• Solve problems and escalate complex issues to the right team.
• Provide clear and effective solutions to ensure customer satisfaction.
• Record customer interactions and outcomes in the CRM system.

What We Are Looking For

• Fluency in German (C2 level) and good English skills (B2 level or higher).
• Strong communication and
  - solving skills.
• Willingness to work rotational shifts, including night shifts and weekends.
• No prior experience required – open to beginners.
• Must be available to work
  - site in Lisbon.

What We Offer

• Competitive salary and benefits.
• Private health insurance.
• Paid training to ensure success in the role.
• A supportive and friendly work environment.
• Opportunities for career growth and advancement.

Work Schedule

• Monday to Sunday: 24/7 (rotational shifts, including night shifts).
• Days Off: 2 rotational days off per week.