Remote Customer Service Representative (Nordic Languages) - CBT Lisboa

Remote Customer Service Representative (Nordic Languages) - CBT
Lisboa
Lisboa, Lisboa, Portugal

Remote Customer Service Representative (Nordic Languages) - CBT

Join to apply for the Remote Customer Service Representative (Nordic Languages) - CBT role at Oceanic View Solutions

Remote Customer Service Representative (Nordic Languages) - CBT

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Join to apply for the Remote Customer Service Representative (Nordic Languages) - CBT role at Oceanic View Solutions

Customer Service Representative Nordic Languages

Location: Lisbon, Portugal

Start Date: June-July 2025

Contract Type: Full-time, Permanent

Languages Required: One of the following Finnish (FI), Danish (DK), Norwegian (NO), Swedish (SE), or Icelandic (IC)

About The Role

We are seeking a Customer Service Representative fluent in one of the Nordic languages listed above to join a global support team for one of the worlds most respected technology companies. Based in Lisbon, this role offers a dynamic and multicultural work environment focused on delivering exceptional customer experiences.

As the first point of contact for customers, you will handle inquiries with professionalism and care, ensuring a positive and efficient resolution of issues related to product use, order tracking, technical troubleshooting, and more.

Key Responsibilities

• Deliver
  - quality customer support via phone, email, and chat in one of the Nordic languages (FI, DK, NO, SE, or IC).
• Address questions related to products, billing, order status, technical issues, and general information.
• Demonstrate empathy and efficiency when handling sensitive or complex customer concerns.
• Accurately log customer interactions in the system and maintain proper case
  - up.
• Escalate unresolved issues to the appropriate internal teams while taking full ownership of the case.
• Stay up to date with product knowledge and internal support procedures.
• Support internal improvement processes by sharing customer feedback and best practices.
• Ensure compliance with quality standards and customer experience guidelines.
  
  
  

• Fluency in one of the following languages: Finnish, Danish, Norwegian, Swedish, or Icelandic (C2 or native level).
• Proficiency in English (B2 level or higher) for training and internal communication.
• Previous experience in customer support, helpdesk, or technical assistance is desirable.
• Strong communication and interpersonal skills, with a genuine interest in helping others.
• Ability to work well in a
  - oriented environment and adapt to
  - paced situations.
• Familiarity with digital tools such as CRM systems, chat/ticket platforms, or helpdesk portals.
• A structured and
  - oriented approach with
  - solving abilities.
  
  
  

• Competitive salary with
  - based incentives.
• Accommodation support or adjusted salary depending on your housing preference.
• Full onboarding training and continuous development programs.
• Private health insurance after the trial period.
• Relocation support (flight ticket + temporary accommodation).
• Opportunity to work in a vibrant international setting in Lisbon.
• Real career growth potential within a global leader in customer engagement.
  
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Marketing Services

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