REMOTE Customer Support in Porto for German Speakers Porto

REMOTE Customer Support in Porto for German Speakers
Porto
Porto, Porto District, Portugal

REMOTE Customer Support in Porto for German Speakers

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REMOTE Customer Support in Porto for German Speakers

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Job Title: Customer Support Specialist (German Native, Remote)

Location: Porto (Remote)

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing accurate information about our products and services.
• Maintain a high level of customer satisfaction by offering personalized support and addressing customer concerns efficiently.
• Work closely with the team to ensure consistent and reliable customer service.
• Follow established protocols for handling various customer scenarios, escalating complex issues to higher support levels when necessary.
  
  
  

• Native German speaker with excellent communication skills (both written and verbal).
• Fluent in English for internal communication.
• Previous experience in customer support or a related field is a plus.
• Ability to work rotational shifts, Monday to Friday, including bank holidays.
• Strong
  - solving skills, empathy, and a
  - focused mindset.
• Comfortable working remotely with a reliable internet connection.
  
  
  

• Remote work from Porto with a structured schedule and weekends off.
• Competitive salary and benefits.
• A supportive and dynamic work environment.
• Opportunities for growth and development within the company.
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Media

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