Remote Dutch-Speaking Customer Service Representative Lisboa

Remote Dutch-Speaking Customer Service Representative
Lisboa
Lisboa, Lisboa, Portugal

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Remote Dutch-Speaking Customer Service Representative, Lisboa

Client : Cross Border Talents

Location : Lisboa, Portugal

Job Category : Other

• 0-0 / monthly

EU work permit required :

Job Views :

Posted :

24. 04. 2025

Expiry Date : 08. 06. 2025

Remote Dutch-Speaking Customer Service Representative

Location : Lisboa, Portugal

Industry :

Website Technical Solutions

Job Type :

Full-Time (Rotative Shifts)

Salary & Benefits :

• Health and Life Insurance (Comprehensive coverage)
• Career Growth and Development Opportunities
• Company-Provided Equipment (Laptop, tools, and software)
• Remote Work :

Work from the comfort of your home, in Braga, Portugal

Monday to Sunday – 24 / 7 Rotative Shifts (Including night shifts)

• Shift Pattern :

Rotating shifts covering mornings, afternoons, and nights

Language Requirements :

• Dutch (Minimum C2 level required)

We are looking for an enthusiastic and dedicated Dutch-Speaking Customer Service Representative to join our growing team remotely in Braga. This position offers you the opportunity to work in the website technical solutions industry, assisting Dutch-speaking customers with their technical inquiries. While previous experience in customer service or technical support is a plus, it is not mandatory. We are looking for candidates who are motivated, eager to learn, and willing to grow within the company.

In this role, you will support customers remotely, providing
- level technical assistance for various website solutions. You will be responsible for troubleshooting, guiding clients through technical challenges, and offering support via phone, email, or chat. This role requires a deep commitment to customer satisfaction, exceptional communication skills, and an ability to adapt quickly to new challenges.

We offer a comprehensive training program to equip you with all the necessary skills and knowledge to succeed in this role. This is an exciting opportunity to work with a dynamic team in a thriving industry that values growth and development. We provide competitive compensation, benefits, and opportunities for career advancement.

Key Responsibilities :

• Provide
  - quality customer service to Dutch-speaking clients via phone, email, and chat, assisting with technical issues related to website solutions
• Troubleshoot technical problems, offering solutions for issues such as website setup, configuration, or functionality
• Guide customers through using website tools, helping them understand features and solve issues efficiently
• Document all customer interactions and issues in the company's CRM system, ensuring accurate records and
  - up
• Ensure customer satisfaction by resolving issues promptly and professionally
• Follow guidelines and processes to troubleshoot, escalate, or resolve issues in an efficient manner
• Escalate complex technical problems to the appropriate department or
  - level support when needed
• Provide feedback to management on recurring issues and areas for improvement in the customer experience
• Take ownership of customer issues, ensuring they are resolved in a timely manner, and follow up as necessary
• Maintain confidentiality and adhere to data protection policies while handling customer information
• Collaborate with other team members to improve processes and help enhance the customer experience
• Manage customer expectations and maintain composure in a
  - pressure environment
• Provide ongoing support and solutions for
  - related queries, assisting clients in maximizing their use of our services

Skills and Qualifications :

• Fluency in Dutch (C2 level required)
• Intermediate English proficiency (B2 level or higher)
• Previous experience in customer service or technical support is a plus, but not mandatory
• Technical aptitude and willingness to learn about website solutions and common technical issues
• Excellent communication skills (both written and verbal) with a
  - focused approach
• Strong
  - solving skills, with the ability to analyze and troubleshoot technical issues
• Ability to work independently and maintain
  - quality service while working remotely
• Ability to work under pressure, prioritize tasks, and handle multiple inquiries simultaneously
• Exceptional attention to detail and ability to handle repetitive tasks with accuracy
• Comfortable with working night shifts, weekends, and flexible hours
• EU ID required to work legally in Portugal
• Residence Card required for
  - EU nationals

Additional Benefits :

• Health and Life Insurance :

Comprehensive coverage provided from the start of your employment

Opportunities for professional development and career advancement in a
- growing company

Daily meal allowance to help cover your expenses

Monthly allowance to assist with commuting or other transportation needs

• Remote Work :

Flexibility to work from home, allowing you to balance your professional and personal life

• Company-Provided Equipment :

All necessary equipment (laptop, software, etc. ) provided to ensure you can work efficiently from home

Access to a collaborative team and a supportive work culture focused on your growth and success

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