Remote French Customer Service - WFH in Portugal

Remote French Customer Service - WFH in Portugal

RESPONSABILITIES:

• Ability to assist users with General Inquiries, and support issues via phone but mainly through email/chat/social/social messaging channels (as assigned)
• Ability to adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, e
  Commerce reviews) channels.
• Respond appropriately to customer escalations and elevate issues and customers to higher tiers of support as defined and documented. Respond to inbound customer requests, document relevant case information.

REQUIREMENTS:

• Native or near native level of French
• Good level of English (it will be to work in an international company)
• Microsoft Office Knowledge
• Dynamic and Proactive
• Be based in Portugal
• Experience with attending customers will be a plus