Remote French Customer services - Remote from Portugal Porto

Remote French Customer services - Remote from Portugal

Position: French-speaking Customer Service Representative

Location: Remote from Portugal

Start Date: Flexible

Work Model: Fully Remote

About the Role

Are you ready to deliver outstanding customer experiences from the comfort of your home? Join a global leader known for its innovative projects, employee‑focused culture, and diverse work environment. As a French‑speaking Customer Service Representative, you’ll support one of the world’s most respected international brands, helping customers and ensuring they receive top‑quality service every step of the way.

What You’ll Do

• Engage with French-speaking customers via phone, email, and chat.
• Resolve customer inquiries with professionalism and empathy.
• Provide accurate information, guidance, and troubleshooting assistance.
• Collaborate with other departments to enhance the customer experience.
• Maintain
  - quality standards and meet performance goals.

What We’re Looking For

• Language Skills: Native or C2 level of French + B1/B2 level of English.
• Excellent communication and
  - solving abilities.
• A customer‑oriented mindset and strong attention to detail.
• Comfort with remote collaboration and digital tools.
• Previous experience in customer service or hospitality is a plus but not required.

Competitive Salary Package

Aligned with market standards.

Benefits

• Health Insurance – private coverage for your peace of mind.
• Meal Allowance – daily meal support.
• Relocation Package – for candidates moving from abroad (including flight and accommodation support).
• Training & Career Growth – structured onboarding, learning paths, and promotion opportunities.
• Dynamic & Supportive Remote Culture – inclusive teams, virtual events, and a strong sense of community.