Remote French Customer Support (automotive) Braga

Overview

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Join a Global Automotive Leader Customer Service Role (French Speaker)

Location and Schedule

• Location: Remote (from Continental Portugal)
• Office Base: Braga
• Start Date: Oct 2nd
• Contract Type: Full-Time, Permanent
• Schedule: Rotating Shifts — Monday to Sunday, 24/7 operation
• 2 rotating days off per week
• Initial schedule will be morning shifts, with a transition to rotative shifts (day, evening, night)
• Your monthly shift schedule will be provided at least 1 month in advance for proper planning
• Night shifts are paid in accordance with Portuguese labor law (at least +25% hourly rate for night hours)
• Final shift assignment is set by the Team Leader based on operational needs
• Full remote working model (after initial training if needed)
• Flexibility is key; role requires availability across different shifts, including nights and weekends

About the Role

Are you ready to take your career to the next level with one of the world's most renowned premium automotive brands? We are looking for passionate French-speaking Customer Service Specialists to join our dynamic support team. You will deliver top-tier service experiences to clients across Europe from home in northern Portugal.

Responsibilities

• Be the voice of a leading global car manufacturer (brand confidential), handling inbound calls, emails, and chats
• Support customers with topics from technical inquiries to general service support
• Ensure customer satisfaction by delivering clear, empathetic, and
  - oriented assistance
• Collaborate with internal departments to resolve complex cases

Languages

• French C2 (native or
  - native proficiency)
• English B2 (intermediate proficiency)

Who You Are

• Passionate about delivering exceptional customer service
• Comfortable with working on a rotational shift schedule
• Have previous experience in customer support (ideally automotive, tech, or mobility)
• Tech-savvy and quick to learn new tools and platforms
• Thrive in a remote, multicultural environment

Compensation & Benefits

• Base Salary: 880 EUR/month (x14 months/year)
• Complexity Bonus: 80 EUR/month (x11 months/year) Position Bonus: 20 EUR/month
• Meal Allowance: 7. 23 EUR/day (net)
• Totaling 1279. 06 EUR/month gross (12 times)
• Private Health Insurance: Provided from day one (100% free after 6 months)
• Full remote setup + career development opportunities with a global industry leader

Hiring Process

• Application Review
• Language Assessment (French and English)
• 1-2 Client Interviews (in French and English)

Why Apply?

• Be part of a prestigious international project
• Enjoy the stability and benefits of a
  - term contract
• Work from home with a supportive, friendly team

Grow your career in customer service with real development pathways

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Technology, Information and Internet

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