Remote French-Speaking Technical Support (Sql) – Saas

Remote French-Speaking Technical Support (Sql) – Saas
Estoril
Estoril, Lisboa, Portugal

Portugal (Full Remote – Mainland only)

Start Date :15 January

This role focuses on technical support for a French Saa
S product, with an emphasis on SQL-based analysis and
- level troubleshooting.

Quarterly
- site presence in Porto is required, no experience needed.

ROLE OVERVIEW

You will join the technical support team of a French company providing a financial and accounting management solution for SMEs. The role focuses on Level 3 technical support, including advanced troubleshooting and
- level analysis.

KEY RESPONSIBILITIES

- Handle technical support via phone, email, and chat

- Analyze application errors and incidents

- Perform SQL queries and data validations

- Support users with
- related technical issues

- Follow troubleshooting procedures and technical protocols

- Ensure data accuracy and consistency

- Contribute to process and incident improvements

REQUIREMENTS

- Fluent French (spoken and written)

- English level B2

- Experience in technical support, helpdesk, or application support

- Solid SQL knowledge is mandatory

- Strong analytical and
- solving skills

- Clear technical communication and ticket management skills

WORKING CONDITIONS

- Remote within mainland Portugal

- On-site visit in Porto once every 4 months

- 40 hours/week, Monday to Friday

- Working hours between 08:00–17:30 (rotational)

TRAINING

- 12 working days, 8 hours/day (in English)

- Paid training: 185. 60 EUR net per week

- Contract signed after successful training completion

COMPENSATION & BENEFITS

- Gross monthly package up to 1, 306. 66 EUR

- Private health insurance from day one

- Long-term role with potential permanent contract

This role is intended for candidates with strong SQL skills and
- on technical support experience who are comfortable working remotely with occasional
- site presence in Porto.

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