REMOTE GERMAN CUSTERMOR SERVICE AGENT PORTUGAL Dume

REMOTE GERMAN CUSTERMOR SERVICE AGENT PORTUGAL
Braga
Dume, Braga, Portugal

REMOTE GERMAN CUSTERMOR SERVICE AGENT PORTUGAL

About the job REMOTE GERMAN CUSTERMOR SERVICE AGENT PORTUGAL

Job Offer: German-Speaking Customer Service Representative Remote (Rent-a-Car Company)

Location: Remote (based in Portugal)
Start Date: 15/05
Languages Required: Fluent German (spoken & written), good English for internal communication
Contract: Full-time
Salary Package:

1, 030/month, paid 14 times per year

10/month performance bonus (120/year)

30/month complexity bonus

Working Hours:

Monday to Friday: 07:00 20:00 (rotational shifts)

Saturday: 08:00 16:00

Sunday: 08:00 17:00

Days Off: 2 rotational days off per week

About the Role

Join a leading international
-
- car company as a Remote Customer Service Representative, assisting German-speaking clients. Youll help with bookings, inquiries, and customer concerns all while working from home in Portugal.

Your Responsibilities

Handle customer interactions via phone, email, and chat

Assist with car reservations, changes, and issues

Provide policy information and solutions in a professional manner

Follow internal procedures and escalate when necessary

Deliver excellent customer satisfaction and meet quality KPIs

Your Profile

Fluent in German (spoken and written) required

Good level of English for training and internal use

Experience in customer service is an asset

Strong communication and
- solving skills

Home office setup with stable internet connection

What We Offer

1, 030/month base salary (×14 months)

30/month complexity bonus

10/month performance bonus

100% remote work within Portugal

Paid training and onboarding

International, supportive work environment

Career development opportunities in a recognized travel brand