Remote German-Speaking Customer Care (Rental Cars) Bragança

Remote German-Speaking Customer Care (Rental Cars)
Bragança
Bragança, Bragança, Portugal

Remote German-Speaking Customer Care (Rental Cars)

Join a
- known Rental Car Company project as a Customer Service Representative and assist customers with their inquiries in a dynamic environment!

Location: Remote from mainland Portugal

Start Date: May 15, 2025

Contract Type: Permanent (with a 3-month trial period)

Responsibilities:

• Assist customers via phone, email, and chat regarding rental services
• Resolve inquiries related to reservations, billing, and policies
• Provide outstanding customer support and ensure customer satisfaction

Working Hours:

40 hours/week, 8 hours/day, following rotational shifts:

• Monday to Friday: rotational shifts between 07:00 and 20:00
• Saturday: 08:00 to 16:00
• Sunday: 08:00 to 17:00

Two rotational days off per week.

Requirements:

• Fluency in German (C2 level or above), written and spoken
• Good command of English (B2 level or above), written and spoken
• Previous customer service experience is advantageous but not mandatory
• Strong communication and
  - solving skills
• Ability to work in a
  - paced environment
• Basic computer skills and quick learner
• Availability for rotational shifts, including weekends and holidays
• Must be based in mainland Portugal outside Lisbon Metropolitan area (no relocation assistance; if relocation is needed, please mention it separately for potential different roles)

If you're ready for this opportunity, apply today with your updated CV in English!

Salary & Benefits:

• Paid training period
• Additional pay for Sundays and public holidays
• Performance Bonus: EUR 120/month
• Complexity Bonus: EUR 30/month
• Meal Allowance: EUR 7. 23/day (approx. EUR 159/month), paid via meal card
• Health Insurance: Paid by employee for first 6 months, then fully covered