Remote German-Speaking Customer Care - Smart Lighting Devices Faro

Remote German-Speaking Customer Care - Smart Lighting Devices
Faro
Faro, Faro District, Portugal

Are you fluent in German and passionate about customer service? Join a
- known Rental Car Company project as a Customer Service Representative and assist customers with their inquiries in a dynamic and rewarding environment!

Location: Remote from mainland Portugal

Start Date: May 15, 2025

Contract Type: Permanent (3-month trial period)

Responsibilities:

1. Assist customers via phone, email, and chat regarding rental services
2. Resolve inquiries related to reservations, billing, and policies
3. Provide outstanding customer support and ensure customer satisfaction
4. Work in a rotational shift schedule (including weekends)

Working Hours

40 hours/week, 8 hours/day, following a rotational shift pattern distributed as follows:

• Monday to Friday: rotational shifts between 07:00 AM and 08:00 PM
• Saturday: 08:00 AM to 04:00 PM
• Sunday: 08:00 AM to 05:00 PM

Two rotational days off per week.

Required Documents:

• EU ID or Residence Card for Portugal
• Manifestação de Interesse / Expression of Interest
• Job-seeking visa

Requirements:

1. Fluency in German (C2 level or above), written and spoken
2. Good command of English (B2 level or above), written and spoken
3. Previous experience in customer service is an advantage but not mandatory
4. Strong communication and
   - solving skills
5. Ability to work in a
   - paced environment and handle customer inquiries efficiently
6. Basic computer skills and ability to learn new systems quickly
7. Availability to work in rotational shifts, including weekends and holidays
8. Must be based in mainland Portugal—anywhere apart from Lisbon Metropolitan area (no relocation assistance provided; if relocation is needed, please apply separately for a role with relocation support)

If you're ready to take on this exciting opportunity, apply today by sending your
-
- date CV in English!