Remote German-Speaking Customer Service Lisboa

Remote German-Speaking Customer Service
Lisboa
Lisboa, Lisboa, Portugal

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Remote German-Speaking Customer Service, Lisboa

Client: Cross Border Talents

Location:

Lisboa, Portugal

Job Category:

Other

Salary:
-$0-0/monthly

EU work permit required:

Yes

Job Views:

2

Posted:

16. 04. 2025

Expiry Date:

31. 05. 2025

Job Description:

Job Title: Remote German-Speaking Customer Service Representative

Location: Braga, Portugal (Remote Only)

Industry: Website Technical Solutions

Job Type: Full-Time (Rotative Shifts)

Salary & Benefits:

• Health and Life Insurance (Comprehensive coverage)
• Career Growth and Development Opportunities
• Company-Provided Equipment (Laptop, tools, and software)
• Remote Work: Work from the comfort of your home, in Braga, Portugal
• Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including night shifts)
• Shift Pattern: Rotating shifts covering mornings, afternoons, and nights

Language Requirements:

We are looking for an enthusiastic and dedicated German-Speaking Customer Service Representative to join our growing team remotely in Braga. This position offers you the opportunity to work in the website technical solutions industry, assisting German-speaking customers with their technical inquiries. While previous experience in customer service or technical support is a plus, it is not mandatory. We are looking for candidates who are motivated, eager to learn, and willing to grow within the company.

In this role, you will support customers remotely, providing
- level technical assistance for various website solutions. You will be responsible for troubleshooting, guiding clients through technical challenges, and offering support via phone, email, or chat. This role requires a deep commitment to customer satisfaction, exceptional communication skills, and an ability to adapt quickly to new challenges.

We offer a comprehensive training program to equip you with all the necessary skills and knowledge to succeed in this role. This is an exciting opportunity to work with a dynamic team in a thriving industry that values growth and development. We provide competitive compensation, benefits, and opportunities for career advancement.

Key Responsibilities:

• Provide
  - quality customer service to German-speaking clients via phone, email, and chat, assisting with technical issues related to website solutions.
• Troubleshoot technical problems, offering solutions for issues such as website setup, configuration, or functionality.
• Guide customers through using website tools, helping them understand features and solve issues efficiently.
• Document all customer interactions and issues in the company's CRM system, ensuring accurate records and
  - up.
• Ensure customer satisfaction by resolving issues promptly and professionally.
• Follow guidelines and processes to troubleshoot, escalate, or resolve issues in an efficient manner.
• Escalate complex technical problems to the appropriate department or
  - level support when needed.
• Provide feedback to management on recurring issues and areas for improvement in the customer experience.
• Take ownership of customer issues, ensuring they are resolved in a timely manner, and follow up as necessary.
• Maintain confidentiality and adhere to data protection policies while handling customer information.
• Collaborate with other team members to improve processes and help enhance the customer experience.
• Manage customer expectations and maintain composure in a
  - pressure environment.
• Provide ongoing support and solutions for
  - related queries, assisting clients in maximizing their use of our services.

Skills and Qualifications:

• Fluency in German (C2 level required).
• Intermediate English proficiency (B2 level or higher).
• Previous experience in customer service or technical support is a plus, but not mandatory.
• Technical aptitude and willingness to learn about website solutions and common technical issues.
• Excellent communication skills (both written and verbal) with a
  - focused approach.
• Strong
  - solving skills, with the ability to analyze and troubleshoot technical issues.
• Ability to work independently and maintain
  - quality service while working remotely.
• Ability to work under pressure, prioritize tasks, and handle multiple inquiries simultaneously.
• Exceptional attention to detail and ability to handle repetitive tasks with accuracy.
• Comfortable with working night shifts, weekends, and flexible hours.
• EU ID required to work legally in Portugal.
• Residence Card required for
  - EU nationals.

Additional Benefits:

• Health and Life Insurance: Comprehensive coverage provided from the start of your employment.
• Career Growth: Opportunities for professional development and career advancement in a
  - growing company.
• Meal Allowance: Daily meal allowance to help cover your expenses.
• Transport Allowance: Monthly allowance to assist with commuting or other transportation needs.
• Remote Work: Flexibility to work from home, allowing you to balance your professional and personal life.
• Company-Provided Equipment: All necessary equipment (laptop, software, etc. ) provided to ensure you can work efficiently from home.
• Supportive Work Environment: Access to a collaborative team and a supportive work culture focused on your growth and success.