Remote German-Speaking Customer Service Representative (from Portugal) Lisboa

Overview

Remote German-Speaking Customer Service Representative (from Portugal)

Our client is offering a remote customer service role with a prestigious cruise line, providing support in German to their customers. The ideal candidate will have a strong customer service background, with previous experience in contact centers or sales, ideally in tourism or
- related industries.

Responsibilities

• Handle inbound customer queries via phone, email, and chat.
• Provide
  - quality service, ensuring customer satisfaction.
• Process bookings and sales, assist with troubleshooting and problem resolution.
• Maintain a keen attention to detail, managing multiple tasks efficiently.

Shift Schedule

• Monday to Friday: 08:00h - 18:00h
• Saturday & Sunday: 08:00h - 17:00h
• Occasionally, availability until 19:00h
• Two rotating days off per week

Requirements

• Fluent German (C2 and higher)
• Previous customer service experience (contact center or similar).
• Digital literacy and
  - solving skills.
• Strong verbal and written communication skills in German.
• Multitasking ability and high attention to detail.
• EU member state passport/valid residence permit for Portugal/certificate of temporary protection for refugees (a MUST)

Salary & Benefits

• EUR 1, 100/month (14-month payment structure)
• Sales bonus potential up to EUR 120. 00
• Full remote work, including initial paid training period