Remote Insurance Support Specialist in Portugal (Italian speaker) Lisboa

Remote Insurance Support Specialist in Portugal (Italian speaker)
Lisboa
Lisboa, Lisboa, Portugal

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Remote Insurance Support Specialist in Portugal (Italian speaker), Lisbon

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Client:

Blu Selection

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

961f21861260

Job Views:

3

Posted:

07. 05. 2025

Expiry Date:

21. 06. 2025

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Job Description:

Are you a Customer Service Specialist looking for new opportunities in Portugal? Do you prioritize the customer's needs and want to work from home? Then keep on reading!

Your responsibilities and impact as an Insurance Support Specialist in Portugal will be:

1. Provide comprehensive support to employees of our client company's insurance via email and telephone.
2. Adhere to company policies and procedures.
3. Manage customer contacts digitally and handle inbound calls and written communications within established guidelines and goals.
4. Serve as the primary point of contact for policyholders, efficiently resolve cases, while identifying and escalating issues if needed to ensure timely resolution.
5. Complete daily tasks promptly and accurately to support operational efficiency.
6. Maintain data accuracy and security within the customer database.

Skills, qualifications and interests you need to succeed in this role:

• A native level of Italian and at least a C1 level of English
• Ability to do the 1st week of training in Lisbon in the office starting from 6. 5.
• High school diploma or University Degree
• Passion for customer service
• Proficient in handling inbound calls and written communications within established guidelines
• Attention to detail and accuracy in completing tasks promptly
• Commitment to maintaining customer information security and confidentiality
• Problem-solving skills, with the ability to identify and escalate issues for timely resolution
• Excitement about intercultural communication and commitment to a longer stay in Portugal
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid Portuguese work permit or a nationality that allows you to work in an EU country

What is in it for you?

• You can work from anywhere in mainland Portugal - only 1st week of training in the office in Lisbon!
• Type of contract: Unfixed term contract, 30 days probation period
• Working hours: Full-time (40 hours/week), shifts can be Monday - Friday 07:00-19:00, Saturday 08:00-12:00
• Salary: 990€ gross/month + performance bonus 120 € from the 4th full month
• Meal vouchers
• Help with acquiring the NIF and SSN
• If relocating to Portugal, a relocation package of 360 euros per month for the first 6 months (reimbursed) + up to 200 euros for travel ticket (reimbursed after 3 months upon evidence)
• Paid professional training
• Fun and engaging
  - wide initiatives
• Excellent work culture

What should you expect from living in Portugal?

• High quality of life & relaxed lifestyle in Portugal's pleasant climate
• Affordable living costs compared to Europe, with mild Mediterranean weather
• Rich cultural heritage & diverse cuisine for an enriching experience
• Diverse landscape offering beaches, vineyards & mountains to explore

Your Future Company:

Your future company is a global leader in the BPO industry. With 170, 000 employees worldwide, you will be part of a team supporting operational needs for clients and delivering seamless customer experiences for over 750 leading and
- first brands. The company's innovative solutions, technology, and expertise are designed to meet these needs.

Apply now and enjoy a personalized recruitment process where diversity is not just a buzzword but a reality. Get specific tips and tricks for your resume and interview to increase your chances of landing the job. #hiring #jobopening #applynow