Remote Italian Customer services - Remote from Portugal Porto

Remote Italian Customer Services – Remote from Portugal

Join to apply for the Remote Italian Customer Services – Remote from Portugal role at Hiring International Academy

Position: Italian-speaking Customer Service Representative

Location: Remote from Portugal

Start Date: Flexible

Work Model: Fully Remote

About The Role

Are you passionate about helping others and creating meaningful customer experiences from the comfort of your home? Join a multinational company recognized for its inclusive culture, growth opportunities, and modern work approach. As an Italian-speaking Customer Service Representative, you’ll support one of the world’s top international brands, ensuring every customer interaction is handled with care, empathy, and professionalism.

What You’ll Do

• Communicate with Italian-speaking customers via phone, email, and chat.
• Handle inquiries, solve issues, and provide clear, accurate information.
• Guide users through processes and ensure customer satisfaction.
• Collaborate with
  - functional teams to improve customer experience.
• Maintain service quality and meet performance targets.

What We’re Looking For

• Native or C2 level Italian + B1/B2 English.
• Strong communication and interpersonal skills.
• Genuine passion for customer satisfaction and
  - solving.
• Self‑motivated, comfortable working remotely.
• Previous customer service or hospitality experience is a plus but not mandatory.

Benefits

• Competitive Salary Package aligned with market standards.
• Health Insurance private coverage.
• Meal Allowance – daily support.
• Relocation Package for candidates moving from abroad.
• Training & Career Development – structured onboarding and real growth opportunities.
• Modern Remote Culture – multicultural teams, digital collaboration, supportive environment.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Other

Industry

Language Schools