Remote Italian Customer services - Remote from Portugal Lisboa

Remote Italian Customer Service Representative – Remote from Portugal

Position: Italian-speaking Customer Service Representative

Location: Remote from Portugal

Start Date: Flexible

Work Model: Fully Remote

About The Role

Are you passionate about helping others and creating meaningful customer experiences all from the comfort of your home?  Join a multinational company recognized for its inclusive culture, growth opportunities, and modern work approach.  As an Italian-speaking Customer Service Representative, you will support one of the world’s top international brands, ensuring every customer interaction is handled with care, empathy, and professionalism.

What You’ll Do

• Communicate with Italian-speaking customers via phone, email, and chat.
• Handle inquiries, solve issues, and provide clear, accurate information.
• Guide users through processes and ensure customer satisfaction.
• Collaborate with
  - functional teams to improve customer experience.
• Maintain service quality and meet performance targets.

What We’re Looking For

• Language skills: Native or C2 level of Italian + B1/B2 level of English.
• Strong communication and interpersonal skills.
• A genuine passion for customer satisfaction and
  - solving.
• Self‑motivated and comfortable working remotely.
• Previous customer service or hospitality experience is a plus.

Benefits

• Competitive salary package aligned with market standards.
• Private health insurance coverage.
• Daily meal allowance.
• Relocation package (flight and accommodation support for candidates moving from abroad).
• Structured onboarding and real growth opportunities.
• Modern remote culture with multicultural teams and digital collaboration.